Muntasir BurneyMB
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Muntasir Burney

@muntasirburney

Professional Tech Support and Results Driven Operations Coordinator.

India

What I'm looking for

I am seeking several key attributes that align with my professional goals and personal values. Firstly, I value opportunities for growth and development, both in terms of advancing my skills and progressing within the organisation. A supportive and collaborative work environment is essential.

I am a seasoned Tech Support Advisor with 2.6 years of comprehensive experience in providing exceptional technical assistance and troubleshooting solutions within fast-paced SaaS environments. With a strong background in resolving complex technical issues and a proven track record of ensuring customer satisfaction, I am adept at delivering prompt and effective support to meet and exceed service level agreements. My proficiency extends to diagnosing software and hardware problems, offering clear and concise guidance, and cultivating positive client relationships.

Experience

Work history, roles, and key accomplishments

The Vanity Project NYC logoTN

Operations Coordinator

The Vanity Project NYC

Sep 2023 - Mar 2024 (6 months)

Dynamic and results-oriented Operations Coordinator with a proven track record of driving efficiency and excellence in operations management. With a keen eye for detail and a passion for organization, I excel in coordinating multifaceted projects and optimizing processes to ensure seamless operations. Proficient in management principles, I leverage my leadership skills to foster collaboration and

Tech Mahindra logoTM

Customer Tech Support Representative

Aug 2022 - Jun 2023 (10 months)

Managed key accounts for search engine marketing, developing and executing successful online advertising campaigns. Conducted data analysis to optimize campaign performance, resulting in increased ROI and client satisfaction. Proficient in a diverse range of IT skills, with a proven history of leveraging technological expertise to drive innovation and streamline operations.

Amazon logoAM

Customer Support Associate

Oct 2021 - Aug 2022 (10 months)


In my role within AWS customer support, I leverage my technical expertise to deliver top-notch assistance to clients utilising AWS services. With a deep understanding of cloud computing principles and extensive experience navigating AWS platforms, I'm adept at resolving complex issues efficiently. My strong communication skills enable me to effectively interact with clients, ensuring their needs

Education

Degrees, certifications, and relevant coursework

Muntasir hasn't added their education

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Tech stack

Software and tools used professionally

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Muntasir Burney - Operations Coordinator - The Vanity Project NYC | Himalayas