Shaistha Bazmi
@shaisthabazmi
Experienced operations and customer support professional in SaaS environments.
What I'm looking for
I am an experienced operations and customer support professional with over two years in SaaS-based B2B environments. My expertise lies in CRM platforms like Salesforce and HubSpot, as well as ticketing tools such as Zendesk and Freshdesk. I have a proven track record in managing contract renewals, customer onboarding, and ensuring SLA adherence. My strong background in cross-functional collaboration and data analysis has allowed me to contribute effectively to product feedback loops and improve customer satisfaction.
During my tenure as a Process Associate at Genpact, I managed over 100 B2B accounts, focusing on onboarding, contract renewals, and technical support. I led data validation processes that improved accuracy across 1,500+ records, reducing quarterly reporting errors by 25%. My ability to create interactive Excel dashboards for tracking KPIs has provided valuable insights for product and sales teams, ultimately leading to a 15% improvement in customer satisfaction.
I am passionate about leveraging my skills in data analytics and CRM tools to drive business success. I thrive in collaborative environments where I can work closely with sales, product, and tech teams to enhance customer experiences and support business development activities.
Experience
Work history, roles, and key accomplishments
Process Associate
Genpact
Jan 2021 - Present (4 years 9 months)
Managed over 100+ B2B accounts, handling onboarding, contract renewals, lead qualification, and technical support. Led data validation processes in SAP and Excel, improving accuracy across 1,500+ records and reducing quarterly reporting errors by 25%.
Education
Degrees, certifications, and relevant coursework
Kakatiya Institute of Technology and Science
Bachelor of Technology, Technology
2015 - 2019
Completed a Bachelor of Technology (B.Tech.) degree. Gained foundational knowledge and skills relevant to the field of study.
Availability
Location
Authorized to work in
Job categories
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