Shaistha Bazmi

I am an experienced operations and customer support professional with over two years in SaaS-based B2B environments. My expertise lies in CRM platforms like Salesforce and HubSpot, as well as ticketing tools such as Zendesk and Freshdesk. I have a proven track record in managing contract renewals, customer onboarding, and ensuring SLA adherence. My strong background in cross-functional collaboration and data analysis has allowed me to contribute effectively to product feedback loops and improve customer satisfaction.

During my tenure as a Process Associate at Genpact, I managed over 100 B2B accounts, focusing on onboarding, contract renewals, and technical support. I led data validation processes that improved accuracy across 1,500+ records, reducing quarterly reporting errors by 25%. My ability to create interactive Excel dashboards for tracking KPIs has provided valuable insights for product and sales teams, ultimately leading to a 15% improvement in customer satisfaction.

I am passionate about leveraging my skills in data analytics and CRM tools to drive business success. I thrive in collaborative environments where I can work closely with sales, product, and tech teams to enhance customer experiences and support business development activities.