Prasad Malladi
@prasadmalladi
I am a customer support specialist improving processes and mentoring high-performing teams.
IndiaWhat I'm looking for
I am a customer support specialist with 7+ years of experience in operations and client service, focused on resolving escalations and delivering exceptional customer experiences.
I have led and mentored support teams, improving resolution times by 25% and training 20+ new hires in CRM systems and support protocols.
My work driving process improvements produced a 30% efficiency gain at Amazon and I created operational reports and dashboards using PowerBI to inform decisions.
I consistently achieve high-quality outcomes—95% customer satisfaction on resolved cases and 98% accuracy on quality audits—and I collaborate with product teams to turn customer feedback into better products.
Experience
Work history, roles, and key accomplishments
Senior Customer Support Representative
Harri
Jan 2025 - Present (1 year 5 months)
Handle complex enterprise customer inquiries and escalations; mentored junior agents, improving team resolution times by 25% and driving process improvements through support-metrics analysis.
Customer Support Representative
Reliance Retail
Jun 2022 - Jan 2025 (2 years 7 months)
Managed 50+ daily multichannel customer interactions and achieved a 95% customer satisfaction rating; documented and streamlined 15+ support processes and trained 20+ new hires on CRM systems.
Business Operations Associate
Amazon
Feb 2018 - Dec 2021 (3 years 10 months)
Supported operations for Alexa Data Services (300+ members), reducing process bottlenecks to improve team efficiency by 30% and producing PowerBI dashboards; conducted quality audits with 98% accuracy.
Education
Degrees, certifications, and relevant coursework
Bankattal Badruka College of Information and Technology
Bachelor of Science, Computer Science
2012 - 2015
Grade: 60%
Completed Bachelor of Science in Computers from 2012 to 2015 with 60%.
Narayan College
Intermediate Education, Intermediate Education
2011 - 2012
Grade: 81%
Completed Intermediate education from 2011 to 2012 with 81%.
Froebel's Garden High School
Secondary Education, Secondary Education
Grade: 88%
Completed Secondary Education in 2010 with 88%.
Availability
Location
IndiaAuthorized to work in
Job categories
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