Open to opportunities

Gaurav Pawar

@gauravpawar2

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Results-driven Customer Success & Operations Leader with 4+ years experience.

India

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What I'm looking for

I am looking for a role that allows me to leverage my customer success expertise while fostering a collaborative and innovative company culture, with opportunities for career growth and professional development.

I am a results-driven Customer Support and Operations Leader with over 4 years of experience in customer support, consulting, and business operations. My journey has equipped me with the skills to manage distributed teams effectively, deliver strategic recommendations to executive stakeholders, and ensure customer satisfaction through process optimization and proactive engagement.

Throughout my career, I have excelled in project management, data analysis, and workflow automation, driving efficiency and operational excellence. I am passionate about delighting customers and fostering high-performance teams, as evidenced by my ability to implement proactive support strategies that significantly enhance customer experience and operational efficiency.

Experience

Work history, roles, and key accomplishments

Operations Analyst

Rippling

Jan 2023 - Jan 2024 (1 year)

Led customer operations across multiple regions, ensuring seamless data management, payroll processing, and business registration. Managed cross-functional projects and provided strategic insights to optimize onboarding and client account management processes.

Customer Success Payroll Processing Project Management Data Analysis Workflow Automation Team Leadership Salesforce Tableau SQL MS Office

CS Operations Specialist

PapayaGlobal

Jan 2022 - Jan 2023 (1 year)

Led a team handling customer onboarding and technical support for a global client base. Implemented proactive support strategies and conducted data analysis to improve support processes, resulting in increased operational efficiency.

Customer Onboarding Technical Support Data Analysis Process Improvement CRM B2B SaaS Customer Success Communication Team Collaboration Problem Solving

Catalog Quality Operations Associate

Amazon

Aug 2020 - Aug 2021 (1 year)

Managed customer inquiries and handled payments for SaaS customers. Improved support workflows and led training sessions to enhance customer experience while maintaining data accuracy and compliance with Amazon's guidelines.

Customer Support Process Automation Training Account Management Compliance Problem Solving

Backend Operations Head

Hibernate Technologies Pvt. Ltd

Sep 2018 - Dec 2019 (1 year 3 months)

Assisted in onboarding enterprise clients and managed a team of 50. Improved operational workflows and customer satisfaction through effective communication and relationship management.

Onboarding Team Management Workflow Optimization Customer Relationship Management Process Automation Training Development Communication Problem Solving Customer Success

Education

Degrees, certifications, and relevant coursework

Indian Institute of Management Nagpur

MBA - EPGP, Supply Chain Operations and Analytics

2022 - 2024

Pursuing an MBA with a focus on Supply Chain Operations and Analytics, aimed at enhancing strategic decision-making and operational efficiency in business environments.

Dr. MGR Educational and Research Institute

Bachelor of Technology - BTech, Computer Science Engineering

2016 - 2020

Completed a Bachelor of Technology in Computer Science Engineering, focusing on software development, data structures, and algorithms, preparing for a career in technology and operations.