At Amazon India, I provide technical support for Kindle, Fire devices, and Prime Video, resolving hardware, software, and account issues. I also analyze recurring issues and operational data to identify ways to improve troubleshooting workflows and customer experience.
I lead and participate in process improvement initiatives at Amazon India, collaborating with cross-functional teams on projects and knowledge content. I work to reduce customer effort and improve support efficiency while maintaining performance across quality, productivity, and customer satisfaction metrics.
At Office Beacon, I led outreach campaigns for remote staffing services across APAC, EMEA, and US regions, and partnered with clients on staffing solutions. My account-based marketing strategies increased qualified leads by 25%; earlier, at Concentrix, I handled customer-facing operational queries and coordinated resolutions.
