ASAkshendra singh
@akshendrasingh
Results-driven Customer Service and Business Operations Specialist.
IndiaWhat I'm looking for
I am a results-driven Customer Service and Business Operations Specialist with over 4 years of experience in resolving technical issues and managing client relationships. My expertise lies in bridging the gap between technical platforms and business outcomes, leveraging strong analytical, communication, and troubleshooting skills. I thrive in high-pressure environments, ensuring customer success while supporting tools and systems in rotational shifts.
At Amazon, I have excelled as a Selling Partner Executive Escalation Specialist, where I supported high-priority escalations and collaborated with engineering and business teams to troubleshoot platform issues. My role as a mentor allowed me to document and improve standard operating procedures, enhancing efficiency and onboarding processes for new team members. My previous experience at WedMeGood and Zomato further honed my skills in managing vendor relationships and delivering real-time support through digital platforms.
Experience
Work history, roles, and key accomplishments
Selling Partner Executive Escalation Specialist
Amazon
Oct 2023 - Present (1 year 9 months)
Supported high-priority escalations involving technical and operational challenges across Amazon's platforms. Collaborated with engineering and business teams to troubleshoot platform issues and improve seller tools.
SPS Mentor
Amazon
Aug 2022 - Present (2 years 11 months)
Mentored associates on handling technical tools and escalation protocols. Documented and improved SOPs for faster resolution and greater efficiency.
Selling Partner Associate
Amazon
Dec 2020 - Present (4 years 7 months)
Resolved seller platform issues related to order management, payments, and listings. Used CRM and data tools to track and resolve customer tickets with high satisfaction scores.
Business Operations Associate
WedMeGood
Sep 2019 - Present (5 years 10 months)
Managed vendor relationships and CRM pipelines for lead follow-up. Conducted advanced research and reporting to improve service operations.
Social Media Associate
Zomato
May 2018 - Present (7 years 2 months)
Delivered real-time support and issue resolution via digital platforms. Liaised with tech and logistics teams to solve escalated queries effectively.
Education
Degrees, certifications, and relevant coursework
JK Business School
B.Com (Hons), Commerce
Completed a Bachelor of Commerce with Honors, focusing on business principles and practices. Gained a strong foundation in commerce-related subjects.
Delhi Public School, Kanpur
12th Grade, Commerce
Completed 12th grade with a focus on Commerce. Developed foundational knowledge in business and economic principles.
Tech stack
Software and tools used professionally
Availability
Location
IndiaAuthorized to work in
Job categories
Skills
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