sree harsha
@sreeharsha1
Skilled customer service professional with expertise in account management.
What I'm looking for
I am a skilled professional with a robust background in customer service, adept at navigating high-pressure situations with calmness and poise. My experience spans various roles, including Customer Support Specialist and Amazon Account Manager, where I have honed my skills in complaint handling, customer engagement, and data analysis. I am passionate about delivering exceptional service and ensuring customer satisfaction.
Throughout my career, I have successfully managed Amazon Seller Central accounts, developed PPC campaigns, and provided training and mentoring to new team members. My tenure at Amazon Development Centre allowed me to support sellers from North America, where I was recognized for my performance and contributions to team success. I am currently enhancing my technical skills through Salesforce training, further expanding my capabilities in customer support and account management.
Experience
Work history, roles, and key accomplishments
Coding Tutor
AJA Consulting Services LLP
Sep 2023 - Present (1 year 8 months)
Currently being trained on Salesforce Admin and Development while documenting customer information accurately. Responding to inquiries via live chat and raising tickets with Jira.
Amazon Account Manager
Royal International LLC
Jan 2023 - Jan 2024 (1 year)
Managed Seller Central and Walmart accounts, overseeing inventory management and customer communication. Developed PPC campaigns and analyzed listing performance to optimize sales.
Sr Seller Support Associate
Amazon Development Centre
Apr 2016 - Nov 2022 (6 years 7 months)
Supported North American sellers, handled escalations, organized team huddles, and conducted weekly audits to ensure team performance and training.
Technical Coordinator
ACT Cable Pvt Ltd
Apr 2014 - Mar 2015 (11 months)
Managed end-to-end operations including new connections and fault repairs, leading a team of technicians and preparing daily reports.
Business Analyst
Hewlett Packard, HP
Aug 2009 - Apr 2012 (2 years 8 months)
Handled complex customer inquiries and collaborated with various departments to resolve discrepancies, maintaining data accuracy and developing reports.
Education
Degrees, certifications, and relevant coursework
sree hasn't added their education
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