Moses Williams
@moseswilliams
Customer service professional dedicated to enhancing client satisfaction.
NigeriaWhat I'm looking for
I am a dedicated customer service professional with a strong focus on learning and adding value to organizational growth. My experience spans various roles, including Customer Service Officer at Lagoon Hospitals, where I provided exceptional service and resolved customer requests efficiently. I pride myself on my integrity and accuracy in performing tasks, ensuring that I meet corporate goals and objectives.
Throughout my career, I have consistently achieved high performance metrics, including a perfect score in customer service categories at Coronation Registrars Limited. My ability to analyze client needs and provide tailored solutions has been recognized by my peers and supervisors alike. I am committed to continuous personal development and thrive in environments where I can contribute positively to team dynamics and client satisfaction.
Experience
Work history, roles, and key accomplishments
Customer Service Officer
Lagoon Hospitals
Jun 2021 - Jan 2025 (3 years 7 months)
Provided exceptional customer service to internal and external customers, resolving requests in a timely manner. Managed client systems for insurance eligibility and coordinated access to clinics and support services.
Contact Centre Agent
Coronation Registrars Limited
Jan 2020 - Jan 2021 (1 year)
Handled incoming calls and inquiries, achieving high customer service ratings. Resolved complaints via phone and email, enhancing client satisfaction and meeting performance milestones.
Operations Officer
Coronation Registrars Limited
Sep 2019 - Jan 2020 (4 months)
Provided analysis on investment portfolios and resolved shareholder complaints efficiently. Supported the Operations Manager and was recognized for customer focus and dependability.
Digital Banker
United Bank for Africa PLC
Jan 2019 - Sep 2019 (8 months)
Enrolled customers in various e-channels and collaborated with the branch manager to identify new opportunities, earning recognition as one of the best Digital Bankers in the region.
Education
Degrees, certifications, and relevant coursework
UUUniversity of Uyo
Bachelor of Science, Banking and Finance
2017 -
Studied Banking and Finance, focusing on financial management, investment analysis, and banking operations.
Tech stack
Software and tools used professionally
Availability
Location
NigeriaAuthorized to work in
Job categories
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