Open to opportunities

Adedoyin Ajiboye

@adedoyinajiboye

Customer Success Specialist improving satisfaction and retention through responsive support, accurate issue resolution, and strong relationship management.

Nigeria

Message

What I'm looking for

I’m looking to grow in a Customer Success role where I can own issue resolution, manage service levels, and strengthen customer relationships—using CRM tools and clear communication to improve satisfaction and retention.

I’m a results-driven Customer Success Specialist with experience across customer service, banking operations, and administrative support. I handle high-volume inquiries across multiple channels while staying accurate and professional, always focused on customer satisfaction and retention.

In my current role as a Transaction Service Officer at Union Bank of Nigeria, I process customer transactions, resolve inquiries and complaints promptly, and perform ATM reconciliation with reliable recordkeeping. Previously, as a Front Desk Officer and Customer Service Representative, I managed customer interactions via phone, email, and in person, coordinated appointments, maintained organized documentation, and improved satisfaction through clear communication.

Experience

Work history, roles, and key accomplishments

Current

Transaction Service Officer

Current

Union Bank of Nigeria

Jul 2023 - Present (2 years 9 months)

Processed customer transactions accurately and efficiently, resolving inquiries and complaints promptly. Performed ATM reconciliation and maintained accurate customer and reconciliation records while collaborating to improve service delivery.

Transaction Processing Customer Support Records Management Service Delivery Communication Microsoft Excel

Front Desk Officer

Lagos State Automachinery Plant

Jan 2020 - Jan 2022 (2 years)

Managed customer interactions via phone, email, and in-person, ensuring clear communication and timely assistance. Coordinated appointments and schedules and maintained organized documentation and records.

Customer Support Appointment Scheduling Front Desk Operations Documentation Data Management Communication Google Workspace

Customer Service Representative

Okomo Royal Water

Jan 2018 - Jan 2019 (1 year)

Handled customer inquiries and complaints, improving satisfaction through effective communication. Maintained accurate records of customer interactions to support follow-ups and service consistency.

Customer Support Complaint Resolution Customer Communications Record keeping Issue Tracking Data Management Microsoft Word Microsoft Excel