RERuth Etim
@ruthetim
Dedicated customer service specialist with a passion for client satisfaction.
NigeriaWhat I'm looking for
With four years of experience in the customer service industry, I am committed to delivering exceptional service and building lasting relationships with clients. My journey has been marked by a dedication to understanding customer needs and creating positive experiences that foster loyalty and satisfaction.
Throughout my career, I have achieved significant milestones, including a 95% customer satisfaction rating in 2022 and a 20% reduction in customer complaints in 2021 through proactive follow-up systems. My recognition as Employee of the Month at United Bank of Africa in April 2022 underscores my commitment to excellence, especially during high-volume periods.
In addition to my customer service expertise, I have experience in training and mentoring new hires, ensuring they achieve high satisfaction scores early in their careers. I am eager to leverage my skills in a dynamic environment that values customer-centric approaches and continuous improvement.
Experience
Work history, roles, and key accomplishments
Customer Service Specialist
United Bank of Africa
Feb 2020 - Jul 2023 (3 years 5 months)
Resolved customer complaints, provided guidance on digital banking services, and promoted bank products and services.
Customer Service Volunteer
Adorihem Strategies
Dec 2022 - Aug 2023 (8 months)
Provided customer service support to individuals seeking resources and assistance, managing inquiries both in-person and online.
Utility Teller
United Bank of Africa
Jan 2019 - Feb 2020 (1 year 1 month)
Managed cash transactions, assisted customers with banking needs, and ensured accuracy in deposits and withdrawals.
IT Intern
NNPC (IDSL)
Dec 2013 - Jan 2015 (1 year 1 month)
Assisted in regular maintenance tasks, troubleshooting IT issues, updating staff software and hardware, and training new intern staff.
Education
Degrees, certifications, and relevant coursework
Cyber Circle
Certificate, Conflict Resolution
2021 - 2021
Completed training in Conflict Resolution and De-escalation, equipping with skills to manage and resolve conflicts effectively.
Solo Learn
Certificate, Web Development
2018 - 2018
Earned a certificate in HTML and JavaScript, gaining foundational skills in web development and programming languages.
APAuchi Polytechnic
Higher Diploma, Computer Science
2013 - 2015
Completed a Higher Diploma in Computer Science, focusing on various aspects of computing, programming, and system management.
APAuchi Polytechnic
National Diploma, Computer Science
2013 - 2013
Achieved a National Diploma in Computer Science, covering foundational topics in computer systems and programming.
Tech stack
Software and tools used professionally
Availability
Location
NigeriaAuthorized to work in
Social media
Job categories
Interested in hiring Ruth ?
You can contact Ruth and 90k+ other talented remote workers on Himalayas.
Message RuthFind your dream job
Sign up now and join over 100,000 remote workers who receive personalized job alerts, curated job matches, and more for free!
