RERuth Etim
@ruthetim
Dedicated customer service specialist with a passion for client satisfaction.
NigeriaWhat I'm looking for
With four years of experience in the customer service industry, I am committed to delivering exceptional service and building lasting relationships with clients. My journey has been marked by a dedication to understanding customer needs and creating positive experiences that foster loyalty and satisfaction.
Throughout my career, I have achieved significant milestones, including a 95% customer satisfaction rating in 2022 and a 20% reduction in customer complaints in 2021 through proactive follow-up systems. My recognition as Employee of the Month at United Bank of Africa in April 2022 underscores my commitment to excellence, especially during high-volume periods.
In addition to my customer service expertise, I have experience in training and mentoring new hires, ensuring they achieve high satisfaction scores early in their careers. I am eager to leverage my skills in a dynamic environment that values customer-centric approaches and continuous improvement.
Experience
Work history, roles, and key accomplishments
Customer Service Specialist
United Bank of Africa
Feb 2020 - Jul 2023 (3 years 5 months)
Resolved customer complaints, provided guidance on digital banking services, and promoted bank products and services.
Customer Service Volunteer
Adorihem Strategies
Dec 2022 - Aug 2023 (8 months)
Provided customer service support to individuals seeking resources and assistance, managing inquiries both in-person and online.
Utility Teller
United Bank of Africa
Jan 2019 - Feb 2020 (1 year 1 month)
Managed cash transactions, assisted customers with banking needs, and ensured accuracy in deposits and withdrawals.
IT Intern
NNPC (IDSL)
Dec 2013 - Jan 2015 (1 year 1 month)
Assisted in regular maintenance tasks, troubleshooting IT issues, updating staff software and hardware, and training new intern staff.
Education
Degrees, certifications, and relevant coursework
Cyber Circle
Certificate, Conflict Resolution
2021 - 2021
Completed training in Conflict Resolution and De-escalation, equipping with skills to manage and resolve conflicts effectively.
Solo Learn
Certificate, Web Development
2018 - 2018
Earned a certificate in HTML and JavaScript, gaining foundational skills in web development and programming languages.
APAuchi Polytechnic
Higher Diploma, Computer Science
2013 - 2015
Completed a Higher Diploma in Computer Science, focusing on various aspects of computing, programming, and system management.
APAuchi Polytechnic
National Diploma, Computer Science
2013 - 2013
Achieved a National Diploma in Computer Science, covering foundational topics in computer systems and programming.
Tech stack
Software and tools used professionally
Availability
Location
NigeriaAuthorized to work in
Social media
Job categories
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