ONYEKA OKWEDI
@onyekaokwedi
I resolve banking customer issues, maintain compliance, and improve service quality through hands-on team support.
NigeriaWhat I'm looking for
I've delivered customer support and banking operations at First Bank of Nigeria for more than a decade, resolving enquiries, handling accounts, and maintaining a customer-first approach.
I led a three-month KYC/BVN update project that achieved 98% compliant resolution across personal and corporate accounts. I also supported a data clean-up project at Ilupeju Processing Centre, delivering 100% accuracy in account-opening filing, archiving, and documentation.
My work includes complaint resolution, account opening, ATM card services, account freeze and unfreeze requests, fund transfers, cash transactions, and cross-selling banking and digital products. I work carefully within KYC, AML, ATF, audit, and documentation requirements.
I've supervised CSR staff, scheduled service coverage, trained new customer service representatives, and coached teams to strengthen service quality. Earlier roles in education and administration developed my communication, record management, counselling, and operational support skills.
Experience
Work history, roles, and key accomplishments
Customer Service Officer
First Bank of Nigeria
Jan 2023 - Dec 2026 (3 years 11 months)
Delivered prompt, accurate resolution of customer complaints and enquiries within stated turnaround-time targets, maintaining a customer-centric approach. Opened and maintained customer accounts in line with bank product guidelines and KYC/AML/ATF compliance policies, and cross-sold banking and digital products to improve customer experience.
Education
Degrees, certifications, and relevant coursework
National Open University of Nigeria
Bachelor of Education, Business Education
Grade: Second Class Lower Division (2.2)
Pursued a Bachelor of Education in Business Education, graduating with Second Class Lower Division.
Tech stack
Software and tools used professionally
Availability
Location
NigeriaAuthorized to work in
Job categories
Skills
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