Open to opportunities

Esther Obadina

@estherobadina

Message

Dedicated customer service representative with strong problem-solving skills.

Nigeria

Message

What I'm looking for

I am looking for a role that values customer engagement and offers growth opportunities.

I am a dedicated Customer Service Representative with over two years of experience in the banking sector. My journey began at United Bank for Africa Plc, where I honed my skills in handling customer transactions and resolving complaints effectively. I pride myself on my ability to build enduring relationships with customers, fostering brand loyalty and enhancing engagement.

Throughout my career, I have demonstrated a strong aptitude for problem-solving and decision-making, which has allowed me to provide effective solutions to customer inquiries. My experience includes training new staff on processes to improve customer transactions and ensuring that all interactions are handled with professionalism and trustworthiness. I am committed to maintaining high standards of service and continuously seek to improve my skills through learning and development.

Experience

Work history, roles, and key accomplishments

Current

Customer Service Officer

Current

United Bank for Africa Plc

Aug 2022 - Present (2 years 10 months)

Currently serving as a Customer Service Officer, handling over 50 customer transactions daily, maintaining detailed records, and resolving complaints promptly. Responsible for cross-selling products and training new staff on transaction processes, while fostering strong customer relationships.

Customer Relationship Management Problem Solving Communication Team Leadership Time Management Customer Engagement Training

Cash and Teller Officer

United Bank for Africa Plc

Dec 2020 - Aug 2022 (1 year 8 months)

Worked as a Cash and Teller Officer, assisting over 100 customers with transactions, ensuring accuracy in currency handling, and promoting bank products. Maintained daily financial balances and upheld the bank's professional image.

Customer Service Time Management

Corps Liaison Officer

Sanga Academy

Mar 2019 - Feb 2020 (11 months)

Served as a National Youth Service Corps member, delivering lectures, managing student assessments, and maintaining classroom discipline. Held leadership roles as Corps Liaison Officer and General Secretary for the Social, Culture, and Tourism CDS club.

Teaching Classroom Management Leadership Assessments Communication

Customer Service Intern

Ojokoro Microfinance Bank

Jul 2010 - Sep 2010 (2 months)

Interned at Ojokoro Microfinance Bank, overseeing daily operations, acting as an intermediary with clients, and delivering presentations to recommend strategies. Ensured maintenance of office equipment.

Operations Management Presentation Skills Office Management Communication