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@estherobadina
Dedicated customer service representative with strong problem-solving skills.
NigeriaI am a dedicated Customer Service Representative with over two years of experience in the banking sector. My journey began at United Bank for Africa Plc, where I honed my skills in handling customer transactions and resolving complaints effectively. I pride myself on my ability to build enduring relationships with customers, fostering brand loyalty and enhancing engagement.
Throughout my career, I have demonstrated a strong aptitude for problem-solving and decision-making, which has allowed me to provide effective solutions to customer inquiries. My experience includes training new staff on processes to improve customer transactions and ensuring that all interactions are handled with professionalism and trustworthiness. I am committed to maintaining high standards of service and continuously seek to improve my skills through learning and development.
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Work history, roles, and key accomplishments
United Bank for Africa Plc
Aug 2022 - Present (3 years 3 months)
Currently serving as a Customer Service Officer, handling over 50 customer transactions daily, maintaining detailed records, and resolving complaints promptly. Responsible for cross-selling products and training new staff on transaction processes, while fostering strong customer relationships.
United Bank for Africa Plc
Dec 2020 - Aug 2022 (1 year 8 months)
Worked as a Cash and Teller Officer, assisting over 100 customers with transactions, ensuring accuracy in currency handling, and promoting bank products. Maintained daily financial balances and upheld the bank's professional image.
Sanga Academy
Mar 2019 - Feb 2020 (11 months)
Served as a National Youth Service Corps member, delivering lectures, managing student assessments, and maintaining classroom discipline. Held leadership roles as Corps Liaison Officer and General Secretary for the Social, Culture, and Tourism CDS club.
Ojokoro Microfinance Bank
Jul 2010 - Sep 2010 (2 months)
Interned at Ojokoro Microfinance Bank, overseeing daily operations, acting as an intermediary with clients, and delivering presentations to recommend strategies. Ensured maintenance of office equipment.
Degrees, certifications, and relevant coursework
Bachelor of Science, Business Administration
2020 - 2024
Higher National Diploma, Accounting
2013 - 2018
National Diploma, Accounting
2013 - 2015
Software and tools used professionally
NigeriaYou can contact Esther and 90k+ other talented remote workers on Himalayas.
Message Esther
RERuth Etim
Customer Service Specialist, United Bank of Africa
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