Open to opportunities

Monica Ramos

@monicaramos

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Psychology student with strong skills in communication and problem-solving.

Honduras

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What I'm looking for

I am seeking a role that allows me to utilize my psychology background while contributing to a supportive team environment focused on helping others.

I am a dedicated fourth-year Psychology student at CEUTEC University, where I am building a solid foundation in both theoretical and practical aspects of psychology. My education has equipped me with essential skills such as effective communication, active listening, and interpersonal awareness, which I apply in various professional settings.

In my recent role as a Customer Service Representative at Allied Global, I provided comprehensive support to a diverse clientele, focusing on the unique needs of elderly and government-assisted clients. My commitment to maintaining high customer satisfaction and service continuity was evident in my ability to resolve technical issues and manage customer retention efforts effectively.

Additionally, my experience at Alorica in the healthcare insurance sector allowed me to further develop my problem-solving skills while assisting clients with their insurance inquiries and medication orders. I pride myself on my emotional stability and professionalism, which I bring to every task, ensuring that I contribute positively to both team dynamics and client experiences.

Experience

Work history, roles, and key accomplishments

Customer Service Representative

Alorica

Apr 2024 - Sep 2024 (5 months)

Managed patients' medication orders by verifying insurance coverage, updating prescription and allergy information, and ensuring prompt delivery of urgent medications. Demonstrated strong interpersonal and problem-solving skills while handling sensitive health information with confidentiality.

Medication Orders Insurance Verification Confidentiality Problem Solving Interpersonal Skills Data Entry Healthcare Administration

Customer Service Representative

Alorica

Oct 2023 - Jan 2024 (3 months)

Provided frontline support for a healthcare insurance campaign by addressing inquiries, quoting medication costs, and assisting clients in locating healthcare providers. Collaborated effectively with external service partners to ensure seamless service delivery.

Customer Service Health Insurance Partnering Service Delivery Communication Problem Solving Data Management Patient Education Health Information Management

Customer Service Representative

Allied Global

Nov 2022 - Jun 2023 (7 months)

Delivered comprehensive customer support for a telecommunications provider, ensuring accurate documentation, resolving technical issues, and managing customer retention. Successfully contributed to maintaining high customer satisfaction and service continuity within a vulnerable user base.

Customer Support Technical Support Documentation Customer Retention Problem Solving Communication Data Entry Conflict Resolution Service Delivery Telecommunications

Education

Degrees, certifications, and relevant coursework

Central American Technology University

Bachelor of Science, Psychology

2021 -

Currently pursuing a Bachelor of Science in Psychology, building a strong foundation in theoretical and practical aspects of the field. Developing key skills in communication, active listening, and data analysis.

Baptist Christian Academy

Bachelor of Science and Humanities, Science and Humanities

2013 - 2021

Completed a comprehensive curriculum focused on science and humanities, providing a broad educational foundation. Developed strong analytical and critical thinking skills through diverse coursework.