Open to opportunities

Ana Padilla

@anapadilla

Message

Customer care specialist passionate about enhancing customer experiences.

Honduras

Message

What I'm looking for

I am looking for a role that allows me to leverage my customer care expertise while fostering a collaborative and innovative work environment.

As a dedicated Customer Care Specialist with a strong background in healthcare advocacy, I thrive on optimizing workflows and delivering personalized service. My experience at Results CX has equipped me with the skills to enhance customer experiences through innovative methods and tools. I take pride in creating memorable interactions that leave a lasting impact on clients.

Throughout my career, I have successfully mentored new agents and developed strategies to improve service efficiency and quality. My commitment to maintaining high standards of customer satisfaction has been recognized in my roles, where I have consistently resolved inquiries and provided tailored support on health insurance policies. I am passionate about leveraging my skills to contribute to a team that values exceptional customer service.

Experience

Work history, roles, and key accomplishments

Current

Customer Care Specialist

Current

Results CX

Jan 2025 - Present (5 months)

Enhanced customer experience by implementing new methods, processes, and digital tools. Actively participated in feedback groups to improve operational efficiency and platform implementation.

Customer Experience Process Improvement Digital Tools Implementation

Associate Trainer

Results CX

Jul 2024 - Jan 2025 (6 months)

Mentored and coached new agents in the health insurance line, providing comprehensive training on tool usage and call management. Developed and implemented strategies to significantly improve efficiency and service quality.

Training Coaching Health Insurance Quality Assurance

Customer Experience Specialist

Results CX

Nov 2022 - Jun 2024 (1 year 7 months)

Provided tailored support for health insurance policies, resolving inquiries related to medical and pharmacy coverage, benefits, and reimbursements. Consistently maintained high standards of customer satisfaction and effective case resolution.

Customer Support Health Insurance Policy Management Customer Satisfaction Salesforce CRM

Education

Degrees, certifications, and relevant coursework

José Cecilio del Valle University

Bachelor's Degree, Tourism Business Administration

Completed a Bachelor's Degree in Tourism Business Administration, focusing on key aspects of the tourism industry and business management. Gained knowledge in business operations relevant to the tourism sector.