OPOsdy Aracely Pacheco
@osdyaracelypacheco
Dedicated customer service specialist with extensive sales experience.
HondurasWhat I'm looking for
I am a dedicated professional with a strong background in customer service and sales. My journey began as a teacher at Del Pinar Bilingual School, where I honed my communication skills and developed a passion for helping others. Over the years, I have transitioned into various roles in the sales and customer service sectors, working with reputable companies such as Allied Global and PartnerHero.
Throughout my career, I have consistently demonstrated my ability to connect with customers and provide exceptional service. My experience as an inbound and outbound sales agent has equipped me with the skills to handle diverse customer needs effectively. I am currently pursuing a degree in Psychology, which further enhances my understanding of human behavior and improves my ability to serve clients with empathy and insight.
Experience
Work history, roles, and key accomplishments
Customer Service Specialist II
PartnerHero
Sep 2024 - Present (8 months)
Specialized in customer service, providing support and solutions to enhance customer experience and satisfaction.
Inbound/Outbound Sales Agent
Allied Global / SiriusXM
Jul 2023 - Sep 2024 (1 year 2 months)
Engaged with customers through inbound and outbound calls, promoting services and ensuring high levels of customer satisfaction.
Customer Service Representative
GreatVirtuals / GHW
Jan 2019 - Jun 2021 (2 years 5 months)
Provided customer service support, addressing inquiries and resolving issues for clients in a freelance capacity.
Inbound/Outbound Sales Agent
GrupoNoa / GTI Corporate
May 2018 - Dec 2020 (2 years 7 months)
Managed both inbound and outbound sales calls, ensuring customer satisfaction and retention through effective communication.
Inbound Sales Agent
Allied Global / TravelPass Group
Feb 2015 - Apr 2017 (2 years 2 months)
Handled inbound sales calls, providing customers with information and assistance to facilitate purchases.
Elementary Teacher
Del Pinar Bilingual School
Feb 2013 - Jan 2014 (11 months)
Taught elementary students and tutored middle school students in reading and grammar, fostering a supportive learning environment.
Education
Degrees, certifications, and relevant coursework
UCUniversidad Tecnológica Centroamericana
Degree in Psychology, Psychology
2022 - 2026
Currently enrolled in a Degree in Psychology, studying human behavior and mental processes.
UHUniversidad Tecnologica de Honduras
Bachelor of Legal and Social Sciences, Legal and Social Sciences
2014 -
Pursuing a Bachelor of Legal and Social Sciences, focusing on the principles of law and social structures.
Liceo Metropolitano
High School Diploma, General Education
2015 - 2016
Completed additional high school education, enhancing academic qualifications.
Krimmel M. School
High School Diploma, General Education
2010 - 2015
Completed high school education, focusing on foundational academic skills.
Tech stack
Software and tools used professionally
Availability
Location
HondurasAuthorized to work in
Job categories
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