Mohammed Ayman

Integrating my continuously accumulating experiences and skills in a side freelancing career to keep myself improving and standing out by creating innovative solutions for a vast variety of tasks in many fields. Most of the tasks already done were assigned to me as a Content Manager, Data Analyst, Online Researcher, Arabic-English Translator & Proofreader, Database Admin, and/or Soft Skills Coach.

Handling face-to-face / over-the-phone / over-the-email / over-social-media tasks regarding all problems & issues (related to Collection Department & Customer Service Department) facing the clients of all projects & vacation programs to ensure customer satisfaction & financial commitment.

Recruiting, training, & managing a team of 20 agents to perform tele-sales & tele-marketing tasks for all touristic projects & vacation programs.

Call customers in the UK to sell them products & services provided by UK based companies.

Supervising all Customer Service Departments (Reservation, Reception, Admin, Accommodation, Aviation, Visa, Filing, & Financial Departments) + creating a database to link all departments together, entering all data & information related to each client, & generating all kinds of reports & queries.

Receive calls, register new & existing students, receive & prepare payments between students & teachers, coordinate classes, prepare daily & class by class financial reports, & prepare students attendance reports. Creating & managing a Database to link all tasks together, entering all needed data & information, & generating all kinds of reports & queries.

Establishing a large base of Business Partners, create & execute a strong marketing plan, preparing fresh creative ideas for events, & dealing directly with customers.

Receive calls, answer customers’ enquiries, handle customers’ complaints, apply relevant actions on the computer system, & follow-up with customers when needed.

Responsible of Sales, Collection, Contracts Departments, training new staff, closing sales deals, collecting payments, discussing & signing contracts, preparing final financial reports for earnings & expenses, prepare final business & staff reports, & handling customers’ complaints. Creating and managing a Database to link all departments together, & generating all kinds of reports & queries.

Promoting for the company’s hotels & residential compound in Sharm Al-Sheikh & selling short-term & long-term rental packages.

Starting by selling company’s Timeshare offers to customers, then responsibilities increased according to each position.

Selling Company’s Timeshare offers to customers.

Training & supervising sales team, indicating suitable prospective clients, dealing directly with some clients, & assisting Designing Department in graphics designing for Outdoors, Online, & Printed Media.

Handled multi-channel customer service and collections for Porto Vacation Club, resolving complex client issues and converting difficult cases into committed customers.

Provided freelance services across content management, data analysis, translation, database administration, and soft skills coaching, delivering tailored solutions that improved client workflows and satisfaction.

Recruited, trained, and managed a 20-agent tele-sales and tele-marketing team for Porto Vacation Club, improving team performance to compete with experienced teams.

Performed outbound tele-sales for UK accounts, achieving rapid acquisition of tele-sales skills and meeting sales targets for UK-based products and services.

Supervised ~20 customer service staff across multiple departments and built an integrated database that reduced errors to 0–1% and streamlined reporting and workflows for Umra & Hajj programs.

Managed student registrations, payments, attendance, and daily financial reports; implemented a database to improve organization and reduce common errors.

Co-founded an events company, led business planning, partner development, marketing execution, and customer relations, progressing ahead of schedule before funding withdrawal.

Managed a branch of ~30 staff across sales, collections, contracts and customer service; contributed ~40% of company revenue and supplied majority of managerial hires.

Promoted hotel and residential rental packages in Sharm Al-Sheikh, initiated a long-term rental program ahead of schedule and improved early sales revenue.

Sold timeshare and Umra offers, developed sales techniques that improved personal and team performance despite initial mismatch with role.

Completed studies in Computer Science culminating in 2007; coursework and training focused on computing and information systems.

Obtained the General Secondary Certificate in 2002 with emphasis on languages and general secondary education.