Mohamed El SabbaghMS
Open to opportunities

Mohamed El Sabbagh

@mohamedelsabbagh

Adaptable professional with a strong background in customer service, sales, and consulting.

Egypt

What I'm looking for

Seeking a challenging role that leverages my customer-centric skills and experience to drive business growth and engagement.

As a customer-centric professional with a Bachelor's in Commerce, I leverage my expertise in client relationship management, problem resolution, and data-driven strategies to drive growth and engagement. With proficiency in CRM software and teamwork, I excel in fast-paced environments, consistently exceeding performance targets and building strong relationships with clients and teams alike.

Throughout my professional journey, I have honed my skills in customer service, sales, and consulting, with a strong focus on adapting to new challenges and opportunities. My experience in managing inbound and outbound calls, resolving customer complaints, and promoting financial products has equipped me with the skills to thrive in dynamic environments.

I am a results-driven individual with a passion for delivering exceptional customer experiences and driving business growth. With a strong educational foundation in Management Information Systems, I am well-versed in IT solutions, data management, and business processes, enabling me to enhance organizational efficiency and drive success.

Experience

Work history, roles, and key accomplishments

OE

Customer Service Representative

Orange Egypt

Mar 2022 - Mar 2023 (1 year)

Handled high-volume inbound calls, assisted with business listings, resolved directory issues, and collaborated with teams to maintain accurate directory info.

VE

Customer Service Representative

Vodafone Egypt

Dec 2021 - Feb 2022 (2 months)

Managed inbound calls, resolved customer complaints, and escalated issues. Achieved KPIs and assisted with account queries, payments, balance inquiries, and plan changes.

Education

Degrees, certifications, and relevant coursework

HH

Higher Institute of Management Sciences - HIMS

Bachelor, Management Information Systems

2020 - 2024

Studied Management Information Systems focusing on IT solutions, data management, and business processes to enhance organizational efficiency.

Tech stack

Software and tools used professionally

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