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@mohamedelsabbagh
Adaptable professional with a strong background in customer service, sales, and consulting.
As a customer-centric professional with a Bachelor's in Commerce, I leverage my expertise in client relationship management, problem resolution, and data-driven strategies to drive growth and engagement. With proficiency in CRM software and teamwork, I excel in fast-paced environments, consistently exceeding performance targets and building strong relationships with clients and teams alike.
Throughout my professional journey, I have honed my skills in customer service, sales, and consulting, with a strong focus on adapting to new challenges and opportunities. My experience in managing inbound and outbound calls, resolving customer complaints, and promoting financial products has equipped me with the skills to thrive in dynamic environments.
I am a results-driven individual with a passion for delivering exceptional customer experiences and driving business growth. With a strong educational foundation in Management Information Systems, I am well-versed in IT solutions, data management, and business processes, enabling me to enhance organizational efficiency and drive success.
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Work history, roles, and key accomplishments
Bold Routes
Mar 2024 - Oct 2024 (7 months)
Conducted client meetings on real estate investments, provided personalized recommendations, built strong relationships, and organized property viewings.
Kheprat
Jul 2023 - Dec 2023 (5 months)
Conducted outbound sales promoting financial products, exceeded sales targets, built strong client relationships, and tracked performance using CRM.
Orange Egypt
Mar 2022 - Mar 2023 (1 year)
Handled high-volume inbound calls, assisted with business listings, resolved directory issues, and collaborated with teams to maintain accurate directory info.
Vodafone Egypt
Dec 2021 - Feb 2022 (2 months)
Managed inbound calls, resolved customer complaints, and escalated issues. Achieved KPIs and assisted with account queries, payments, balance inquiries, and plan changes.
Degrees, certifications, and relevant coursework
Bachelor, Management Information Systems
2020 - 2024
Studied Management Information Systems focusing on IT solutions, data management, and business processes to enhance organizational efficiency.
Software and tools used professionally
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