Open to opportunities

Doaa Mohamed

@doaamohamed

Message

Experienced customer service professional with a focus on public relations.

Egypt

Message

What I'm looking for

I am looking for a role that values communication and customer engagement, where I can grow professionally and contribute to team success.

I am a dedicated professional with over six years of practical experience in customer service and public relations. My journey began with a strong educational foundation in German studies from Helwan University, which has equipped me with the language skills necessary to excel in various roles. I have worked as a freelancer and in established companies, honing my abilities in customer relations and service delivery.

Throughout my career, I have had the opportunity to work with renowned organizations such as Vodafone and Xceed, where I developed my skills in managing customer interactions and enhancing client satisfaction. My experience as a German CRS agent has allowed me to effectively communicate with diverse clientele, ensuring their needs are met with professionalism and efficiency. Additionally, my involvement in public relations and various volunteer activities has enriched my understanding of stakeholder engagement and event coordination.

I am passionate about fostering positive relationships and creating memorable experiences for customers. My training in public relations and my volunteer work have further strengthened my communication and organizational skills, making me a valuable asset to any team. I am eager to leverage my expertise in a dynamic environment where I can contribute to enhancing customer experiences and driving organizational success.

Experience

Work history, roles, and key accomplishments

Freelancer German CRS

XplodeMedia

Jan 2022 - Present (3 years 6 months)

Provided German customer relations services as a freelancer. Managed customer inquiries and resolved issues efficiently to ensure customer satisfaction.

Shopify ServicePoint ClickUp PayPal Airwallex Mailservicedesk Intercom Slack Bitrix

Freelancer German CRS

UCC

May 2021 - Present (4 years 2 months)

Delivered German customer relations support for the Tier Project. Handled complex customer cases and maintained high service standards.

Customer Service Problem Solving Communication Skills ServicePoint Intercom

German CRS Agent

Xceed

Jan 2021 - Present (4 years 6 months)

Served as a German Customer Relations Agent, addressing customer concerns and providing comprehensive support. Collaborated with team members to improve service delivery.

Customer Service Communication Skills Problem Solving Time Management CRM Software

HR Volunteer

TEDx HU

Jan 2020 - Present (5 years 6 months)

Volunteered in HR, supporting organizational tasks and event coordination. Contributed to the successful execution of TEDx events.

Event Coordination Teamwork Communication Skills Organizational Skills

German CRS Agent

Concentrix

Jan 2019 - Present (6 years 6 months)

Acted as a German Customer Relations Agent, managing customer accounts and resolving product-related issues. Contributed to achieving customer satisfaction targets.

Customer Service Account Management Problem Solving Communication Skills CRM Software

German CRS Agent

Vodafone

Jan 2019 - Present (6 years 6 months)

Worked as a German Customer Relations Agent, assisting customers with service inquiries and technical support. Ensured timely resolution of customer issues.

Customer Service Technical Support Communication Skills Problem Solving CRM Systems

Volunteer

Terous Org

May 2018 - Present (7 years 2 months)

Volunteered with Terous organization, coordinating between stakeholders and managing site visit related tasks. Enhanced agency and partner relationships for marketing projects.

Stakeholder Management Project Management Relationship Building Marketing Support Event Planning

Organizer

Cairo Literature Festival

Feb 2018 - Present (7 years 5 months)

Organized the Cairo Literature Festival, coordinating literary events and managing guest registrations. Facilitated meetings between authors from various countries.

Event Management Coordination Guest Management Communication Skills

German CRS Agent

Raya

Jan 2018 - Present (7 years 6 months)

Provided German customer relations services, handling a high volume of customer interactions. Focused on delivering excellent customer experiences.

Customer Service Communication Skills Conflict Resolution Data Entry Call Center Operations

Public Relations Intern

Egypt Air

Jan 2017 - Present (8 years 6 months)

Completed a public relations internship, dealing with business class and VIP clients in lounges. Assisted with boarding procedures and utilized the Zena program.

Public Relations Customer Service VIP Communication Skills Zena Program