Karim Hossam

Boosted sales performance by minimizing order cancellations and achieved nearly 2% abandoned call rate. Developed and managed weekly schedules for team members while facilitating communication through various channels.

Consistently achieved weekly and monthly sales targets while delivering exceptional customer service. Served as a Recovery Agent, successfully resolving credit card issues and recovering tickets to ensure customer satisfaction and retention.

Identified and pursued new business opportunities to expand company reach and managed existing accounts to ensure customer satisfaction and retention. Collaborated with cross-functional teams to develop and execute strategic initiatives.

Provided personalized travel recommendations and itineraries to clients, coordinating travel arrangements including flights, accommodation, and activities. Handled customer inquiries and resolved issues efficiently to ensure customer satisfaction.

Provided software technical support for Sony Xperia mobile phones and managed three lines of business: Calls, Emails, and Chat. Served as a Senior Delegate Agent.

Managed opening and closing operations efficiently and led and coordinated team activities and responsibilities. Provided training and support to team members on a temporary basis.

Delivered exceptional customer service by addressing and resolving concerns effectively, and conducted troubleshooting to identify and resolve issues promptly. Successfully upsold radio devices to enhance customer satisfaction and sales.

Completed a Bachelor of Business Administration (BBA) with a focus on Business Administration and Management. Gained comprehensive knowledge in various aspects of business operations and strategic management.

Attended National Port-Said language schools. Developed foundational language skills and cultural understanding.