Habiba Hassona

I am an experienced Contact Center Supervisor with a strong background in leadership, communication, and customer service. Currently, I supervise a team at Teleperformance, where I monitor call quality and provide feedback to enhance performance. My role involves managing scheduling and staffing to ensure adequate coverage while analyzing KPIs and preparing performance reports for management. I am passionate about developing strategies that improve customer satisfaction and team productivity.

In my previous position as a Customer Success Specialist, I was recognized as a top performer, ranking first three times in a row. I acted as the voice of the customer, suggesting product improvements based on customer needs and resolving potential issues. My commitment to excellence extends beyond my professional roles; I have also volunteered as a translator and public speaker for the Egyptian Taekwondo Federation and represented Teleperformance Egypt in international business discussions, enhancing cross-border collaboration.