Habiba Amr

As a Customer Resolution Manager, I oversee operations related to customer service, manage staff, and implement solutions to enhance customer satisfaction. I analyze market trends and customer feedback to drive continuous improvement initiatives and develop training materials for staff.

In my role as a Subject Matter Expert, I resolved customer complaints, implemented strategies for customer retention, and analyzed KPIs to improve service delivery. I provided guidance to cross-functional teams and created reports for stakeholders.

As a Floorwalker, I supervised new hires, resolved customer requests and complaints, and ensured adherence to company standards. I assisted in training new employees to optimize their performance and maintained communication with team members.

In my role as an International Account Adviser, I provided exceptional customer service, managed customer communications, and ensured effective problem resolution. I also took on team leadership responsibilities to facilitate smooth operations.

As a Pre-School Language Tutor, I provided interactive language lessons tailored to children's needs, incorporating cultural aspects and assessing their progress. I maintained communication with parents to discuss their child's development.

Currently enrolled in college with a focus on English literature and linguistics, expected to graduate in 2025.

Provided engaging and interactive language lessons tailored to children's age and learning style, focusing on vocabulary, grammar, and conversational skills.