Mohammed Abubakar
@mohammedabubakar
Ambitious customer support team lead with strong organizational skills.
GhanaWhat I'm looking for
I am a dedicated and self-motivated customer support professional with extensive experience in providing exceptional service and leading teams. Currently, I serve as a Customer Support Team Lead at Fido Micro Credit, where I supervise a team of representatives, set performance targets, and handle escalated inquiries. My ability to coach and motivate my team has resulted in improved customer satisfaction and operational efficiency.
With a background in customer service roles at various organizations, including AirtelTigo and SportyBet Ghana, I have honed my skills in resolving customer complaints, educating clients, and maximizing sales opportunities. My strong communication and interpersonal skills enable me to build rapport with customers and colleagues alike, ensuring a collaborative work environment.
I hold a Higher National Diploma in Marketing and possess excellent knowledge of Microsoft Office applications. I am eager to leverage my skills in a challenging entry-level position where I can contribute to achieving company goals while continuing to grow professionally.
Experience
Work history, roles, and key accomplishments
Customer Support Team Lead
Fido Micro Credit
Dec 2023 - Present (1 year 6 months)
Supervised and coached a team of customer service representatives, set performance targets, handled escalated inquiries, and collaborated with other departments to enhance customer service processes.
Customer Support Officer
AirtelTigo Ghana
Sep 2018 - Dec 2023 (5 years 3 months)
Provided customer advice on products, promoted the brand, handled complaints, and assisted with service activation.
Customer Service Agent
Fido Micro Credit
Jun 2021 - Dec 2023 (2 years 6 months)
Provided first-class customer service via phone and email, managed walk-in clients, escalated complaints, assisted with loan recovery, and educated customers on loan applications.
Customer Service Agent
Sportybet Ghana
Dec 2020 - Jun 2021 (6 months)
Delivered first-class customer service through phone, live chat, and email, resolved customer queries, and identified sales opportunities through cross-selling and up-selling.
National Service
CSIR - Animal Research Institute
Sep 2017 - Aug 2018 (11 months)
Prospected new clients, ran sales promotions, handled customer complaints, and monitored sales achievements.
Agent
Safari Bet Ghana
Prospected new clients, provided solutions to customer complaints, assisted customers with betting details, and advertised company products.
Education
Degrees, certifications, and relevant coursework
HO Polytechnic
Higher National Diploma, Marketing
2014 - 2017
Pursued a Higher National Diploma in Marketing, focusing on various marketing strategies and practices to enhance business performance.
St Thomas Aquinas Senior High
West African Senior School Certificate
2010 - 2013
Completed the West African Senior School Certificate, gaining foundational knowledge in various subjects and preparing for higher education.
Tech stack
Software and tools used professionally
Availability
Location
GhanaAuthorized to work in
Job categories
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