Justice Atakora

With over five years of experience in customer support, I have developed a reputation for delivering exceptional service and maintaining high levels of professionalism. My journey began at Bolt, where I honed my skills in conflict resolution and customer engagement, achieving a remarkable 97% positive review rate. This foundation paved the way for my roles at TIGO and MTN, where I consistently exceeded customer satisfaction benchmarks and implemented innovative procedures to enhance operational efficiency.

At MTN, I handle over 90 calls daily, achieving an average customer satisfaction rating of 85%, which is 15% higher than the company average. My commitment to customer loyalty is evident in my proactive follow-up strategies and meticulous organization of customer data. I take pride in my ability to foster strong relationships with clients, ensuring their needs are met promptly and effectively. My educational background, including a Professional Diploma in Customer Services, complements my hands-on experience, equipping me with the skills necessary to excel in dynamic environments.