Franklina A Asare
@franklinaaasare
Customer service professional with expertise in quality assurance.
GhanaWhat I'm looking for
I am a dedicated customer service professional with extensive experience in quality assurance and operations management. My career objective is to collaborate with both internal and external customers to drive profitable business and gain a competitive advantage. Over the years, I have honed my skills in communication, teamwork, and customer relations, allowing me to effectively resolve issues and enhance customer satisfaction.
Throughout my career, I have held various roles, including Customer Care Representative at MTN Ghana and Quality Assurance Officer at Standard Chartered Bank. My responsibilities have included ensuring the authenticity of customer applications, training staff on operational issues, and managing day-to-day activities to ensure high-quality service delivery. I thrive under pressure and am committed to continuous learning and improvement.
Experience
Work history, roles, and key accomplishments
Customer Care Representative
MTN GH (ISONBPO)
Jan 2018 - Sep 2023 (5 years 8 months)
Assisted customers in resolving issues related to MTN products and services while introducing new products to prospective customers. Developed strong interpersonal relationships and maintained high customer satisfaction.
Operations Manager
West Pack Lending Services
Aug 2015 - Dec 2015 (4 months)
Oversaw day-to-day operations, ensuring efficient service delivery and high customer satisfaction. Managed staff performance and instilled a culture of discipline within the team.
Quality Assurance Officer
Standard Chartered Bank Ghana
Jan 2011 - Jan 2015 (4 years)
Ensured the authenticity of customer applications and maintained the bank's reputation by providing accurate reports and training staff on operational and risk issues.
Sales Executive
Standard Chartered Bank Ghana
Jun 2009 - Feb 2011 (1 year 8 months)
Created customer awareness of bank products, managed feedback, and resolved complaints effectively. Reported sales progress and developed new sales avenues.
Education
Degrees, certifications, and relevant coursework
KTKwame Nkrumah University of Science and Technology
Bachelor of Art, Industrial Art
2003 - 2007
Studied Industrial Art, focusing on the integration of design and technology to create functional and aesthetic products.
Mawuli Senior High School
School Certification (SSSCE/WASSCE), General Studies
1999 - 2001
Completed secondary education with a focus on general studies, preparing for higher education and professional development.
Tech stack
Software and tools used professionally
Availability
Location
GhanaAuthorized to work in
Job categories
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