Open to opportunities

gayle wryte

@gaylewryte

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Customer support leader driving exceptional service, retention, and operational excellence.

Ghana

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What I'm looking for

I seek a customer-focused role where I can lead teams, improve service processes, resolve complex issues, and drive customer retention within a collaborative organization.

I am a dedicated and empathetic customer support professional with five years' experience improving customer relations and service management.

At the British Council Ghana I led teams on a rotational basis, managed high-volume inquiries across phone, email and social media, and kept accurate CRM records that informed service improvements.

I have a strong track record in telesales, bancassurance support, and financial-advisory sales where I resolved complex complaints, built client relationships, and identified revenue opportunities.

I bring proactive communication, escalation management experience, and administrative discipline to roles that value customer loyalty, operational rigor, and measurable service outcomes.

Experience

Work history, roles, and key accomplishments

Current

Customer Service Officer

Current

British Council Ghana

Apr 2024 - Present (1 year 6 months)

Serve as Customer Service and Sales Officer, supervising daily operations on a rotational basis and resolving inquiries across phone, social media and email while maintaining CRM records to drive service improvements and revenue growth.

Customer Service CRM Team Leadership SLA Management Conflict Resolution Customer Engagement

Bancassurance Team Lead

Ecobank Ghana / Old Mutual

Sep 2023 - Dec 2023 (3 months)

Led a short-term bancassurance team to manage customer enquiries, ensure regulatory compliance, and resolve complex complaints, converting negative experiences into positive outcomes and maintaining strong client relationships.

Bancassurance Regulatory Compliance Team Leadership Client Relationship Management Problem Solving Sales Support

Telesales Associate

Milvik Ghana Limited

Apr 2021 - Jul 2023 (2 years 3 months)

Handled high volumes of inbound and outbound calls to educate prospects, overcome objections, and drive sales while accurately recording customer and transaction data in CRM systems.

Telesales Outbound Calling Objection Handling CRM Lead Generation Transaction recording

Financial Advisor

MiLife Insurance Company Limited

Sep 2017 - Dec 2020 (3 years 3 months)

Advised clients on insurance solutions, conducted post-purchase follow-ups to improve retention, and identified new business opportunities through relationship building and service excellence.

Sales Relationship Building Lead Generation