Amuyedo Christopher
@amuyedochristopher
Dedicated customer service leader with a passion for AI training.
What I'm looking for
I am a dedicated professional with a strong track record in customer service, currently serving as a Team Leader at Multichoice Ghana. My journey in this role has been marked by a commitment to excellence, where I have successfully managed a team of customer service representatives, achieving a remarkable 95% customer satisfaction rate. My ability to resolve escalated concerns and implement process improvements has not only enhanced team performance but also contributed to significant organizational goals.
With a Bachelor of Science in Business Administration, I possess a solid foundation in marketing and business principles. My experience spans various roles, including machine operation and teaching, which have equipped me with a diverse skill set. I am fluent in English, Ewe, and Twi, allowing me to communicate effectively across diverse teams and clients. I am eager to leverage my leadership experience and problem-solving skills in the evolving field of AI training, where I can continue to deliver exceptional service in customer-centric environments.
Experience
Work history, roles, and key accomplishments
Team Leader, Customer Service Representative
Multichoice Ghana
Jan 2020 - Present (5 years 4 months)
As a Team Leader, I manage a team of customer service representatives, providing coaching and guidance to enhance performance. I resolve escalated customer concerns, achieving a 95% satisfaction rate, and have developed process improvements that reduced response time by 20%.
Machine Operator
Innovations and Manufacturing Group
Jan 2018 - Nov 2018 (10 months)
Operated filling and packaging machines with precision, ensuring minimal downtime. Conducted routine maintenance to optimize equipment efficiency.
National Service Assistant
Dawhenya Irrigation Center
Sep 2015 - Aug 2016 (11 months)
Assisted in agricultural processes, including planting and machinery maintenance, while developing a keen eye for detail through quality checks and operational support.
Teacher (Mathematics and Science)
Rising Soul International School
Jun 2014 - Jul 2014 (1 month)
Simplified complex concepts to improve student understanding and performance in Mathematics and Science.
Education
Degrees, certifications, and relevant coursework
Central University College
Bachelor of Science, Business Administration
2011 - 2015
Grade: Second Class (Lower Division)
Studied Business Administration with a focus on Marketing, gaining insights into market research, consumer behavior, and strategic marketing management.
Florintech Computer College
Diploma, Graphic Design
2011 - 2011
Completed a diploma course in Coral Draw, focusing on graphic design principles and software skills.
Tech stack
Software and tools used professionally
Availability
Location
Authorized to work in
Job categories
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