Open to opportunities

Chidinma Nwajagu

@chidinmanwajagu

Message

Result-oriented customer service professional with financial industry expertise.

Ghana

Message

What I'm looking for

I am looking for a role that values customer satisfaction and offers growth opportunities.

I am a dedicated Customer Service Professional with six years of experience in the Financial Industry. My expertise lies in swiftly addressing customer concerns and ensuring service recovery processes are effectively implemented. I have a proven track record of handling high volumes of customer interactions while maintaining quality service and operational efficiency. My ability to reduce average handling time and improve Service Level Agreement (SLA) performance has been a significant achievement in my career.

Throughout my career, I have excelled in customer support, specializing in complaint resolution and service recovery. I am proficient in using various Customer Relationship Management (CRM) tools, including Siebel and Dynamics, which have enhanced my ability to provide top-tier support. As an auxiliary team lead, I possess strong leadership and problem-solving skills, with a customer-centric mindset that drives my passion for ensuring a positive customer experience.

Experience

Work history, roles, and key accomplishments

Current

Retail Sales Manager

Current

Kids Store

Jan 2023 - Present (2 years 10 months)

Oversaw daily store operations, trained sales staff, and ensured excellent customer service. Managed transactions and maintained store presentation while providing daily sales reports.

Customer Service Staff Training Sales Reporting Communication Skills Problem Solving Time Management Customer Relationship Management

Quality Assurance Analyst

Ecobank Nig. Ltd.

Apr 2023 - Apr 2024 (11 months)

Monitored customer interactions to ensure compliance with quality standards and regulatory requirements. Developed training programs and conducted performance evaluations to enhance agent skills and improve service delivery.

Quality Assurance Training Development Performance Metrics Root Cause Analysis Coaching Data Analysis Reporting

Team Lead Commercial Unit

Higoworth Realex Limited

Aug 2023 - Oct 2023 (2 months)

Managed administrative staff and ensured compliance with organizational policies. Oversaw daily operations and collaborated with teams to achieve organizational goals while maintaining efficiency and quality service.

Team Management Compliance Budgeting Reporting Communication Skills Project Management Problem Solving Microsoft Office CRM Tools

Customer Support Specialist

Ecobank Nig. Ltd.

Jul 2018 - Mar 2023 (4 years 8 months)

Provided exceptional customer support by addressing inquiries and resolving complaints related to financial products and services. Achieved high performance metrics and ensured customer satisfaction through effective communication and problem-solving skills.