Open to opportunities

Mónica Donis

@mnicadonis

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Senior HR business partner delivering data-driven HR support, culture, and operational process improvements.

Zimbabwe

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What I'm looking for

I’m looking for a role where I can lead regional HR operations, use data and KPIs to drive decisions, automate HR processes, and improve employee services and onboarding—working closely with executives and cross-functional teams.

I’m an HR Business Administration professional with more than 9 years of experience in Human Resources, specializing in employee services, organizational culture and engagement, and data analysis and reporting for decision-making. I’ve led regional HR operations with a strong focus on process improvement and continuous optimization.

In my current role as Human Resources Manager at IntouchCX, I lead the LATAM HR Support team and local Employee Services team. I coordinate key HR processes (onboarding, employee records administration, IGSS, IRTRA, leaves, and vacation tracking), present KPI and improvement reporting to executive leadership, and improved onboarding satisfaction from 3.0 to 4.5.

As a Senior HR Business Partner and previously an HR Business Partner for LATAM at IntouchCX, I managed HR and Recruitment teams, developed analytical reports for strategic decisions, and led HR systems automation and improvements (including Jira Service Management and Dayforce). I also strengthened regional visibility by designing dashboards to monitor employee status and ensured compliance by updating policies aligned with country-specific labor regulations.

Experience

Work history, roles, and key accomplishments

Current

Human Resources Manager

Current

IntouchCX

Jan 2026 - Present (6 months)

Leads LATAM HR support and local employee services teams, coordinating onboarding, employee records administration, IGSS/IRTRA processes, leaves, and vacation tracking. Manages senior-level hiring, administers private medical insurance benefits, and presents HR KPIs and improvement proposals to executives.

Employee Services Onboarding IRTRA Vacation Tracking Private Medical Insurance HR Reporting KPIs Process Improvement Data Driven Decision Making

Senior HR Business Partner

IntouchCX

Aug 2024 - Jan 2026 (1 year 5 months)

Managed HR and recruitment teams across LATAM and developed analytical reports to support strategic decision-making. Led HR systems automation and improvement initiatives using Jira Service Management and Dayforce, and built regional dashboards to monitor employee status.

HR Business Partnering Recruitment Management HR Analytics HR systems Service Management Dayforce Stakeholder Management

HR Business Partner

IntouchCX

Jul 2023 - Aug 2024 (1 year 1 month)

Managed an HR Support team across Latin America and prepared HR management reports for regional leadership. Optimized and automated reporting using Google Workspace, updated internal policies aligned with country labor regulations (including digital signature tracking), and maintained the regional employee database.

HR Business Partnering HR Support HR Reporting Google Workspace Report Automation Internal Policies Labor Law Compliance Compliance Administration

HR Specialist LATAM

24-7 Intouch

Jun 2021 - Jul 2023 (2 years 1 month)

Provided regional HR administrative support across Latin America, coordinating onboarding activities including induction, employment contracts, and documentation. Managed payroll-related processes and Instituto Guatemalteco de Seguridad Social support, handled employee requests, and maintained HR databases while developing HR informational materials.

Onboarding coordination Employment Contracts HR Documentation Payroll Support Instituto Guatemalteco De Seguridad Social Support Internal Communications

HR Assistant

24-7 Intouch

Dec 2020 - Jun 2021 (6 months)

Provided internal customer support for employee relations processes, preparing contracts, onboarding processes, and induction sessions. Managed Instituto Guatemalteco de Seguridad Social procedures (affiliations, document validation, benefits processing) and supported offboarding activities including resignations and exit interviews.

Employee Relations Onboarding Instituto Guatemalteco De Seguridad Social Procedures Validation Benefits Processing Offboarding Resignations Exit Interviews

Benefits Analyst

TELUS International

Feb 2017 - Mar 2020 (3 years 1 month)

Managed corporate benefits and employee wellness programs, including organizing corporate events to strengthen culture and engagement. Handled budgeting, petty cash, payroll deductions, vendor negotiations, coordinated benefits programs, and supported onboarding sessions for new hires.