Open to opportunities

Truth St Louis

@truthstlouis

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Strategic HR professional with over 10 years of experience.

Zimbabwe

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What I'm looking for

I am looking for a role that fosters employee engagement and supports professional growth in a dynamic and inclusive environment.

I am a strategic and creative professional with over 10 years of experience in people operations, HR support, office management, and customer service across diverse industries. My expertise in fostering inclusive workplace cultures, enhancing team performance, and implementing effective HR strategies has consistently driven organisational success.

Traveling from July to November 2018 strengthened my adaptability, interpersonal skills, and cultural awareness essential for supporting and empowering diverse teams. I am now eager to leverage my expertise and global perspective to lead initiatives that enhance employee experiences and drive impactful business outcomes.

Experience

Work history, roles, and key accomplishments

Current

Administrative Assistant

Current

Mobilise LTD

Jan 2024 - Present (1 year 5 months)

Collaborated with HR and Marketing teams to gather data for sales presentations and client meetings, streamlining preparation processes. Partnered with Partnerships Managers to support client accounts throughout the sales cycle and researched potential leads. Managed and updated CRM records, qualified leads, and prepared precise sales proposals and contracts.

Co Marketing Sales Presentations Client Management Lead Generation CRM Management Sales Proposals LinkedIn

Customer Experience & Office Assistant

Strengthscope LTD

Dec 2018 - Jan 2024 (5 years 1 month)

Collaborated with HR teams to develop and implement policies, leading end-to-end onboarding processes for new hires. Managed administrative tasks, coordinated team and corporate events, and championed learning and development programs. Streamlined office operations, maintained HRIS platforms, and delivered dynamic fire safety training.

HR Policies Onboarding Office Management Event Coordination Learning Development HRIS Management Intercom Zendesk

Customer Service Coordinator

Close Brothers Tech Services

Oct 2017 - Jul 2018 (9 months)

Trained and mentored new team members, offering expert guidance to enhance their success in Customer Support. Proactively drafted contracts and agreements, ensuring precision and professionalism in onboarding documentation. Showcased strong financial skills by processing payments and refunds accurately, driving team efficiency and customer satisfaction.

Mentoring Contract Drafting Payment Processing Onboarding

Customer Service Administrator

Syscap LTD/Wesleyan Bank

Jun 2015 - Oct 2017 (2 years 4 months)

Organised documentation for Credit, Collections, and Accounts, demonstrating strong organisational skills. Built positive supplier relationships and efficiently managed courier arrangements. Oversaw VAT retention payouts and managed administrative tasks like communication, document preparation, and data entry.

Documentation Management Collections Management Accounts Management Supplier Management Data Entry Scheduling

Customer Service Advisor (Senior)

Quint Property Solutions

Dec 2013 - Jun 2015 (1 year 6 months)

Proficiently managed diary appointments and associated administrative tasks, showcasing strong organisational skills. Conducted audits to ensure the completion of jobs, contributing to overall quality control. Handled customer queries and transactions, ensuring positive interactions and satisfaction.

Diary Administration Administrative Support Audit Quality Control Customer Satisfaction

Education

Degrees, certifications, and relevant coursework

City of Westminster College

BTEC Level 3 Subsidiary Diploma, Performing Arts

Grade: Merit

Achieved a Merit in the BTEC Level 3 Subsidiary Diploma in Performing Arts. This program likely enhanced skills in performance, critical analysis, and creative expression.

City of London Academy

GCSE's, General Studies

Grade: 13 at Grade C & above

Completed 13 GCSEs at Grade C and above, including core subjects like Mathematics and English Language. This foundational education provided a broad academic base.