Open to opportunities

Mmesoma Chukwu

@mmesomachukwu

Message

I improve customer experiences and operations for startups, executives, and remote teams.

Nigeria

Message

What I'm looking for

I'm looking for a remote role where I can improve customer experiences, coordinate operations and projects, support leadership, and help a growing organization scale through strong processes and collaboration.

At FIRSTFOUNDERS, I supported founders, startup teams, investors, and ecosystem partners through customer success initiatives, operational processes, and community engagement programs.

I coordinated onboarding, stakeholder communications, events, CRM records, documentation, scheduling, and follow-ups across multiple projects. I also monitored engagement metrics, prepared reports, and helped strengthen customer retention through proactive communication and issue resolution.

Previously at RitzInk Media, I provided executive and operational support to C-level leadership, managing calendars, inboxes, client information, reports, presentations, and cross-functional coordination. I improved workflow organization through standard operating procedures, documentation, and process optimization.

My experience also includes qualitative research and systematic reviews for the London School of Economics, customer service, social media management, and community support. I enjoy helping organizations scale through customer-centric service, reliable coordination, and operational excellence.

Experience

Work history, roles, and key accomplishments

Current

Volunteer - Operations & Community Support

Current

Hope We Give Initiative

Jan 2022 - Present (4 years 7 months)

Supported community outreach initiatives and volunteer coordination, assisting with planning and execution of social impact programs. Coordinated administrative activities and stakeholder engagement.

Community Outreach Volunteer coordination Event Planning Administrative Support Stakeholder Engagement

Customer Success & Operations Associate

FirstFounders

May 2025 - Jul 2026 (1 year 2 months)

Coordinated customer success initiatives, operational processes, and community engagement programs for founders and startup teams. Managed stakeholder communications, onboarding, CRM records, and event planning.

Customer Success Operations Management CRM Administration Stakeholder Management Event Planning Project Coordination Documentation Community Management

Research Assistant - Transcription

London School of Economics

Dec 2024 - Feb 2025 (2 months)

Produced high-quality qualitative research transcripts with strict confidentiality and accuracy. Reviewed transcripts for completeness and organized files for research analysis.

Transcription Qualitative Research Attention To Detail Confidentiality Documentation

Virtual Executive Assistant

Ritzink Media

Jan 2022 - Jan 2025 (3 years)

Provided executive and operational support to C-level leadership, managing calendars, communications, and client relationships. Coordinated projects, maintained CRM databases, and developed SOPs.

Executive Support Calendar Management Email Management CRM Administration Project Coordination Documentation Stakeholder Management

Research Assistant - Systematic Review

London School of Economics

Jul 2023 - Nov 2023 (4 months)

Supported academic research through systematic literature reviews and evidence synthesis. Conducted database searches, screened articles, and extracted data for structured evidence tables.

Research Review Data Extraction Research Methodology Documentation

Content & Social Media Manager

Jarmani Global Agency

Jan 2021 - Jan 2022 (1 year)

Managed digital content strategy across social media platforms, creating engaging content and coordinating campaign planning. Monitored analytics to optimize marketing performance.

Content Strategy Social Media Management Campaign Planning Analytics Content Creation

Customer Service Representative

Daisy Life Enterprise

Jan 2020 - Jan 2021 (1 year)

Responded to customer inquiries via phone, email, and in person, resolving complaints and processing orders. Maintained customer records and supported daily administrative operations.

Customer Service Problem Solving Order Processing Administrative Support