I’m looking for a role where I can contribute meaningfully, take ownership of impactful work, and continue growing professionally. I enjoy solving problems, improving processes, and supporting teams and leaders. A healthy work environment, collaborative team members, and opportunities to apply and expand my skills are very important to me.
Ozioma Osuagwu
@oziomaosuagwu
Operations-minded Executive Assistant with customer support experience, improving workflows and solving issues before they reach customers.
What I'm looking for
With over 4+ years of experience as a Virtual Assistant and Customer Support Representative, I’ve developed a unique perspective at the intersection of executive support, operations, and customer experience.
While working directly with customers, I noticed that many support issues were not just service problems but symptoms of deeper operational gaps. This insight led me to transition toward Operations Management, where I focus on identifying inefficiencies, improving workflows, and helping teams resolve issues before they reach the customer.
My background in executive support allows me to work closely with leadership, while my customer support experience keeps me grounded in the real impact operational decisions have on users. I aim to bridge the gap between operations and customer success by helping organizations build smoother systems that support both teams and customers.
Experience
Work history, roles, and key accomplishments
Handle high-volume inbound/outbound calls for U.S. e-commerce brands, refund, delivery, and account issues while documenting cases in Zendesk amd sheets, and escalating complex items to meet SLAs.
Executive & Personal Assistant
Enzo Reality
Oct 2025 - Present (5 months)
Coordinated recruitment activities with external recruiters, scheduled executive interviews, and managed candidate communications and documentation prior to HR handoff.
Provide executive support across two companies, manage complex calendars and travel with zero scheduling conflicts, and implemented a scheduling system that reduced meeting overlaps by 40%.
Customer Service
Enzo Reality
Oct 2025 - Present (5 months)
Serve as primary contact for 800+ weekly customer inquiries during peak periods, coordinate bookings and service incident tracking, and produce customer experience summaries to support retention efforts.
Prospected client companies for talent acquisition services, coordinated candidate interviews and pipelines, and liaised with clients to clarify role requirements and support selection processes.
Managed appointment scheduling and 50+ weekly customer inquiries, clarified service charges and billing follow-ups, maintained client records and improved scheduling/documentation efficiency by 30%.
Research & Administrative Support
Freelance
May 2025 - May 2025 (0 months)
Conducted structured research and organized 500+ media assets, developed documentation systems that reduced retrieval time by 40%.
Customer Support Representative
Thrift With Lambs
Dec 2022 - Dec 2023 (1 year)
Managed 200+ monthly customer interactions across digital channels, resolved order/payment/delivery issues, maintained CRM accuracy, and reduced repeat complaints through structured follow-up processes.
Support & Sales Associate
AB&AB Ventures
Dec 2021 - Aug 2022 (8 months)
Handled 20+ daily customer interactions and walk-ins, resolved billing and product complaints, maintained transaction logs, and contributed to a 30% revenue growth through improved customer engagement.
Education
Degrees, certifications, and relevant coursework
Nnamdi Azikiwe University
Bachelor Of Science , Physics and Industrial Physics
Grade: 3.68
Activities and societies: Spelling Bee, Soccer, Volley ball
Availability
Location
Authorized to work in
Portfolio
oziomao.my.canva.site/my-portfolio1Salary expectations
Job categories
Skills
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