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OLUSEGUN AHMED

@olusegunahmed

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Customer Success Manager and Virtual Assistant leveraging 10+ years to retain clients and streamline operations.

Nigeria

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What I'm looking for

I’m looking for a fast-paced, remote role where I can own client success, use CRM and data analysis to drive retention, and support leadership with streamlined workflows and clear communication across teams.

I’m a Results-driven Customer Success Manager & Virtual Assistant with 10+ years of experience improving client retention, resolving complex inquiries, and delivering administrative excellence in fast-paced, remote environments. I lead proactive relationship management to ensure customer satisfaction and use CRM tools to track feedback and produce weekly performance reports for executive leadership.

I combine data-driven operations with strong communication to streamline workflows, support strategic business development, and strengthen brand outreach. From executive calendar and correspondence management to market research, proposals, and multi-channel customer support, I help teams move faster while maintaining 100% data integrity.

Experience

Work history, roles, and key accomplishments

Customer Success Manager

Mannnych Eye Clinic & Bestsmile Dental Clinic

Oct 2024 - May 2026 (1 year 7 months)

Led client retention and patient satisfaction efforts across multiple branches, maintaining proactive relationship management. Resolved complex inquiries via digital channels, tracked feedback in CRM, and generated weekly performance reports for executive leadership.

& Customer Success Client Retention CRM Management Salesforce Data Analysis Stakeholder Engagement

Virtual Assistant

International Data Management (IDM) Services Limited

Dec 2021 - Sep 2024 (2 years 9 months)

Provided high-level executive administrative support, managing global calendars and correspondence across time zones. Conducted market research, maintained enterprise databases with Click-Up, and produced digital marketing collateral using Canva and CapCut.

Executive Assistance Calendar Management Market Research Data Extraction Data Integrity Digital Filing Systems Canva Capcut Zoom Nextiva Communication

Data Entry & Customer Support

Kwikdrug Pharmacy

Jul 2018 - Nov 2021 (3 years 4 months)

Executed high-accuracy inventory data entry, tracking 200+ SKU records in real time. Managed multi-channel customer inquiries, maintained the CRM database for loyalty tracking, and produced daily sales and stock reports for forecasting and procurement.

Data Entry Inventory Management Customer Support Sales Reporting

Project Manager & PA

Ministry of Environment & Mineral Resources

Jul 2017 - Jul 2018 (1 year)

Coordinated projects for the Commissioner, achieving a 95% timely completion rate. Managed emails and phone calls and provided PA support that delivered a 99% response rate within 24 hours.

Project Coordination Personal assistance Administrative Support Time Management Commissioner Support

HR/Admin Officer

Dreamlodge Enterprises

Apr 2014 - Jul 2017 (3 years 3 months)

Coordinated administrative activities including recruiting, training, and performance management. Managed payroll, budgeting, facilities, employee relations, warehouse operations, and supply chain analysis.