Sharon Ifeoma Obi
@sharonifeomaobi
Customer success and virtual support specialist driving retention and operational efficiency.
NigeriaWhat I'm looking for
I am a performance-driven Customer Success and Virtual Support professional with a strong record of improving retention, reducing complaint resolution time, and increasing first-contact resolution across portfolios of 150+ accounts. I have led administrative and customer-support operations that maintained over 90% satisfaction, achieved 92%+ client renewal rates, and implemented documentation systems that improved retrieval efficiency by 65%.
I excel in multi-channel support, stakeholder engagement, and process optimization, having coordinated regulatory compliance and communication programs across hundreds of agencies and delivered 20+ projects end-to-end. I bring proven experience in CRM tools, Microsoft Office, Google Workspace, and cross-functional collaboration to drive scalable virtual office procedures and measurable customer experience gains.
Experience
Work history, roles, and key accomplishments
Administrative Officer
Advertising Regulatory Council of Nigeria
Jan 2024 - Present (1 year 8 months)
Led administrative coordination for stakeholder engagement and compliance operations across 320 agencies, improving document retrieval efficiency by 65% and maintaining 98% accuracy in licensing documentation.
Communication Officer / Personal Assistant
Brooks Prime Multi-Media Ltd.
Jan 2015 - Present (10 years 8 months)
Managed internal and external communications and executive support, coordinating campaigns reaching up to 10,000 people annually and organizing monthly meetings for 50+ staff to improve alignment.
Customer Service Representative
Rochas Okorocha Foundation
Jan 2021 - Dec 2023 (2 years 11 months)
Coordinated multi-channel customer service and admissions communications, optimizing outreach to expand event participation from 200 to 350 and reducing reporting delays by 65% across departments.
Customer Service Representative
Shop Agric
Jan 2018 - Jan 2021 (3 years)
Managed 1,500+ annual multi-channel customer interactions and resolved 300+ complaints, improving satisfaction and supporting upsell initiatives across sales, inventory, and logistics teams.
Project Manager / Business Analyst
Digital Bananas Technology
Jan 2017 - Dec 2018 (1 year 11 months)
Led stakeholder engagement and delivered 20+ projects, defined requirements for 25 proposals contributing to a 30% increase in client acquisition, and implemented risk mitigation to prevent delays.
Education
Degrees, certifications, and relevant coursework
AUAmbrose Alli University
Bachelor of Arts, English Education
Completed a Bachelor of Arts in English Education at Ambrose Alli University, focusing on English language and pedagogical studies.
Availability
Location
NigeriaAuthorized to work in
Job categories
Skills
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