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Sharon Ifeoma Obi

@sharonifeomaobi

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Customer success and virtual support specialist driving retention and operational efficiency.

Nigeria

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What I'm looking for

I seek a remote or hybrid role where I can improve customer retention and operational processes, work cross-functionally, and drive measurable CX improvements.

I am a performance-driven Customer Success and Virtual Support professional with a strong record of improving retention, reducing complaint resolution time, and increasing first-contact resolution across portfolios of 150+ accounts. I have led administrative and customer-support operations that maintained over 90% satisfaction, achieved 92%+ client renewal rates, and implemented documentation systems that improved retrieval efficiency by 65%.

I excel in multi-channel support, stakeholder engagement, and process optimization, having coordinated regulatory compliance and communication programs across hundreds of agencies and delivered 20+ projects end-to-end. I bring proven experience in CRM tools, Microsoft Office, Google Workspace, and cross-functional collaboration to drive scalable virtual office procedures and measurable customer experience gains.