Loading...
Loading...
Himalayas
About usHimalayas PlusCommunityTech stackEmployee benefitsTerms and conditionsPrivacy policyContact usFor job seekers
Create your profileBrowse remote jobsDiscover remote companiesJob description keyword finderRemote work adviceCareer guidesJob application trackerAI resume builderResume examples and templatesAI cover letter generatorCover letter examplesAI headshot generatorAI interview prepInterview questions and answersAI interview answer generatorAI career coachFree resume builderResume summary generatorResume bullet points generatorResume skills section generator© 2025 Himalayas. All rights reserved. Built with Untitled UI. Logos provided by Logo.dev. Voice powered by Elevenlabs Grants
Join the remote work revolution
Join over 100,000 job seekers who get tailored alerts and access to top recruiters.
@sharonifeomaobi
Customer success and virtual support specialist driving retention and operational efficiency.
I am a performance-driven Customer Success and Virtual Support professional with a strong record of improving retention, reducing complaint resolution time, and increasing first-contact resolution across portfolios of 150+ accounts. I have led administrative and customer-support operations that maintained over 90% satisfaction, achieved 92%+ client renewal rates, and implemented documentation systems that improved retrieval efficiency by 65%.
I excel in multi-channel support, stakeholder engagement, and process optimization, having coordinated regulatory compliance and communication programs across hundreds of agencies and delivered 20+ projects end-to-end. I bring proven experience in CRM tools, Microsoft Office, Google Workspace, and cross-functional collaboration to drive scalable virtual office procedures and measurable customer experience gains.
Sign up now and join over 100,000 remote workers who receive personalized job alerts, curated job matches, and more for free!

Sign up now and join over 100,000 remote workers who receive personalized job alerts, curated job matches, and more for free!

Work history, roles, and key accomplishments
Advertising Regulatory Council of Nigeria
Jan 2024 - Present (1 year 10 months)
Led administrative coordination for stakeholder engagement and compliance operations across 320 agencies, improving document retrieval efficiency by 65% and maintaining 98% accuracy in licensing documentation.
Brooks Prime Multi-Media Ltd.
Jan 2015 - Present (10 years 10 months)
Managed internal and external communications and executive support, coordinating campaigns reaching up to 10,000 people annually and organizing monthly meetings for 50+ staff to improve alignment.
Rochas Okorocha Foundation
Jan 2021 - Dec 2023 (2 years 11 months)
Coordinated multi-channel customer service and admissions communications, optimizing outreach to expand event participation from 200 to 350 and reducing reporting delays by 65% across departments.
Shop Agric
Jan 2018 - Jan 2021 (3 years)
Managed 1,500+ annual multi-channel customer interactions and resolved 300+ complaints, improving satisfaction and supporting upsell initiatives across sales, inventory, and logistics teams.
Digital Bananas Technology
Jan 2017 - Dec 2018 (1 year 11 months)
Led stakeholder engagement and delivered 20+ projects, defined requirements for 25 proposals contributing to a 30% increase in client acquisition, and implemented risk mitigation to prevent delays.
Degrees, certifications, and relevant coursework
Bachelor of Arts, English Education
Completed a Bachelor of Arts in English Education at Ambrose Alli University, focusing on English language and pedagogical studies.
You can contact Sharon Ifeoma and 90k+ other talented remote workers on Himalayas.
Message Sharon IfeomaGlory Adele
Executive Assistant, Ainslie Home Aesthetic
Oreoluwa Omowaye
Virtual Assistant, NK Clinical
Damilare Oluwale
Administrative Assistant, DHELC Business Solutions
Janet Kuraior
Freelance Virtual Assistant, Self Employed
Olivia Ohanyere
Virtual Assistant/Chat Support, Digital Witch Support Community
Olumuyiwa Babatunde
Administrative/Virtual Assistant, 365moguls
Opeyemi Akinbode
Customer Support Specialist, Freelance
Bukola Grace
Customer Success Executive, Utility Services Limited
Eze Samuel
Freelance Customer Support, Upwork & Direct Clients
blessing lois
Customer Support Representative, Alpha Intelligent Technology Co. Ltd.