Olaitan Ifeoma

Coordinating tutoring requests between clients and tutors, addressing and resolving customer complaints, and leading a team of customer support associates. Handles escalated issues, works cross-functionally with Product, Engineering, and Content teams, and implements process improvements.

Responded to customer inquiries via chat, email, or phone, troubleshooting issues and providing solutions. Created workflows and macros to improve efficiency, supported user onboarding, and shared customer insights with leadership.

Oversaw day-to-day administrative tasks including filing, data entry, and correspondence. Coordinated logistics for meetings and events, managed office supplies, and collaborated with cross-functional teams to enhance organizational efficiency.

Researched industry-related topics and contributed information to digital media. Managed the company's social media accounts, maintained client relationships, and handled incoming and outgoing calls.

Provided support to teams or individuals, created spreadsheets and presentations, handled email inquiries, and took minutes. Managed clerical and administrative staff and coordinated meetings.

Bachelor of Science in Public Administration from Olabisi Onabanjo University.

Senior School Certificate Examination from Delan College.