Emmanuella Umeononamma
@emmanuellaumeononamm
I keep founders organized through reliable remote executive and client support.
NigeriaWhat I'm looking for
I've supported a confidential digital media founder as the primary contact for client and stakeholder inquiries, managing scheduling, documentation, onboarding, and CRM records while protecting the founder's time and reputation.
As a freelance Customer Support and Client Success Specialist, I support 20+ clients across industries and manage 15–30+ daily inquiries involving scheduling, onboarding, email correspondence, and follow-up. My dependable, solution-focused support has maintained a 5-star satisfaction record and generated repeat business and referrals.
I've also supported ALX Africa's virtual learning program, troubleshooting participant account, onboarding, and service issues while coordinating communication and schedules with cross-functional teams.
I'm comfortable working remotely across global time zones and rotating schedules, using HubSpot, Zoho CRM, Airtable, Google Workspace, Slack, and other collaboration tools to keep priorities moving.
Experience
Work history, roles, and key accomplishments
Freelance Customer Support & Client Success Specialist
Self Employed
May 2025 - Present (1 year 3 months)
Support 20+ clients across multiple industries, handling 15-30+ daily inquiries with zero missed deadlines. Administer CRM systems and maintain a 5-star client satisfaction record.
Provided administrative and participant support for a virtual learning program, coordinating scheduling and communication. Troubleshot account and service issues while maintaining accurate participant records.
Executive Virtual Assistant
Confidential Digital Media Client
May 2023 - Sep 2024 (1 year 4 months)
Served as primary point of contact for a digital media founder, handling first-contact resolution, scheduling, documentation, and client onboarding. Investigated and resolved client concerns while maintaining accurate CRM records.
Education
Degrees, certifications, and relevant coursework
ALX Africa
Certificate, Virtual Assistant
2025 - 2025
Completed virtual assistant training, developing skills in administrative support, scheduling, and client communication.
Chukwuemeka Odumegwu Ojukwu University
Bachelor of Science, Microbiology
2021 - 2025
Pursued a Bachelor of Science in Microbiology, gaining a strong foundation in scientific principles and research methodologies.
Availability
Location
NigeriaAuthorized to work in
Job categories
Skills
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