Open to opportunities

Nhaomachi Peace

@nhaomachipeace

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Customer Success & Customer Experience professional focused on onboarding, engagement, and retention in SaaS.

Nigeria

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What I'm looking for

I’m looking for a customer success role in a growth-minded SaaS team where I can own onboarding and activation, improve engagement, reduce churn using sentiment and activity signals, and collaborate to build efficient support workflows in a remote environment.

I’m a Customer Success and Customer Experience professional with experience managing high-volume SaaS environments (200+ users). I own the onboarding and activation journey, ensuring smooth product setup and early-stage engagement that drives long-term retention.

I’m strong in identifying user sentiment signals and reducing churn risk. By monitoring user activity and executing targeted re-engagement outreach, I help prevent early disengagement and drop-off.

I take pride in consistent, high-quality communication across remote communities. I engage directly with users across communication channels—answering questions, guiding usage, and maintaining a reliable support experience.

I also strengthen the customer journey through feedback and process improvement. I collect and analyze user feedback, collaborate cross-functionally to resolve issues, and document interactions to improve workflow visibility and efficiency.

Experience

Work history, roles, and key accomplishments

Current

Customer Success Associate

Current

RVETH

Mar 2026 - Present (3 months)

Owned the onboarding and activation journey for 200+ users, driving early engagement through structured guidance and proactive follow-ups within the first 7–14 days. Monitored user activity and sentiment to re-engage disengaged users, handled support across communication channels, and used feedback to improve onboarding and response workflows.

Customer Success Onboarding User Communication Cross Functional Collaboration

Customer Support Specialist

ColdExpression

Feb 2023 - Mar 2026 (3 years 1 month)

Managed 50+ daily customer interactions across digital channels, maintaining a 95%+ satisfaction rate. Resolved issues and escalations to improve resolution efficiency and reduce response friction by 25%, while coordinating with teams using Slack, HubSpot, and Zoom.

Customer Support Issue Resolution Escalation Handling Customer Satisfaction HubSpot Slack

Administrative Assistant Intern

Nedna

Nov 2022 - Sep 2023 (10 months)

Supported scheduling, meetings, and internal coordination to help teams complete tasks on time. Organized documents and records to improve accessibility and workflow efficiency, and assisted internal communication to ensure timely follow-through.

Administrative Support Scheduling coordination Documentation Internal Communications Meeting Support Workflow Coordination Google Workspace