Looking for a job

Chiamaka Joy

@joy

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Customer Success and Virtual Assistant helping clients with multi-channel support and reliable workflows.

Nigeria

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What I'm looking for

I’m looking for a remote role where I can own customer success end-to-end, manage multi-channel communication, optimize workflows, and support executives—turning complex issues into retention and measurable business results.

I’m a results-driven Customer Success and Virtual Assistant professional with 4+ years of progressive experience delivering exceptional client experiences across digital platforms. I’m known for managing high-volume, multi-channel communication with professionalism and strong attention to detail.

As a Founder and Client Experience Manager, I independently built and managed end-to-end service workflows for 100–150+ customers. I handled WhatsApp, Instagram, and email communications, responded promptly, resolved complaints diplomatically, and helped maintain outstanding client retention rates.

I also excel at executive support and administrative coordination, including calendar management, scheduling, workflow coordination, and maintaining meticulous records. I’ve supported senior leadership with complex calendars, domestic/international travel logistics, and drafted official correspondence.

I’m seeking a remote role where strong communication, organisation, and client care can drive measurable business impact—especially through structured follow-ups, reliable issue resolution, and streamlined order/payment tracking.

Experience

Work history, roles, and key accomplishments

Current

Founder & Client Manager

Current

Amaarh Stylephoria

Apr 2022 - Present (4 years 2 months)

Managed end-to-end client lifecycle for 100–150+ active customers, driving strong retention through prompt, professional multi-channel support. Coordinated order processing, payment tracking, and delivery logistics with zero-error workflow management and improved repeat business via structured follow-ups.

Customer Support Workflow Optimization Client Retention CRM

Executive Personal Assistant

Independent National Electoral Commission

Oct 2023 - Oct 2024 (1 year)

Provided high-level executive administrative support for senior leadership in the Directorate of International Cooperation & Protocol, managing complex calendars and drafting official correspondence. Coordinated domestic and diplomatic engagement logistics, maintained structured documentation, and used Excel for reporting; selected as a RATECH member to supervise polling and resolve field issues d

Executive Assistance Calendar Management Logistics Microsoft Excel Event Logistics Compliance Support Data Reporting

Personal Assistant

Christy Fashion World

Jan 2021 - Jan 2022 (1 year)

Supported daily executive operations by handling documentation, reporting, and accurate data entry to keep records up to date. Served as the primary liaison between management and clients and helped reorganize internal workflows to improve operational efficiency.

Executive Support Data Entry Record keeping Reporting Client Communication Microsoft Office Documentation Operational Efficiency Remote Collaboration

Education

Degrees, certifications, and relevant coursework

EF Standard English Test (EF SET)

EF SET English Certificate (C2), English Proficiency

Grade: C2

Earned an EF SET English Certificate at C2 proficiency level in March 2026 (verified at cert.efset.org/en/9drPm9).

University of London

Course certificate: Grammar and Punctuation, English Grammar & Writing

Grade: 100%

Completed the Coursera course 'Grammar and Punctuation' through the University of London in October 2023 with a 100% verified grade.

University of Ilorin

Bachelor of Arts (Honours), History & International Studies

Earned a B.A. (Hons.) in History & International Studies with a focus on International Relations, Global Diplomacy, and research & analytical writing. Graduated October 2023.