Open to opportunities

Miruna Stroe

@mirunastroe

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Customer Support Specialist focused on fast ticket resolution, accurate data entry, and high CSAT.

Romania

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What I'm looking for

I’m looking for a remote-ready role where I can handle inbound customer interactions, resolve tickets quickly with near-zero errors, and keep CSAT high—while building practical expertise in Zendesk/SevDesk and improving workflows in a fast-paced team.

I’m a Customer Support Specialist with 4+ years of experience managing high volumes of inbound customer interactions, resolving tickets efficiently, and maintaining near-zero error rates in data entry. I respond to client emails and booking requests same-day, keeping an average response time under 3 hours while maintaining a 4+ star CSAT rating in a fast-paced environment.

I’m fluent in Romanian and English (C2), with German (B2), and I combine multilingual communication with strong attention to detail to keep client relationships strong. I’ve supported a team of 10–15 staff, de-escalated difficult situations using conflict resolution techniques, and’m currently developing hands-on knowledge of Zendesk and SevDesk so I can keep improving workflows and client outcomes.

Experience

Work history, roles, and key accomplishments

Customer Support Specialist

Necci Complex Srl

Jun 2021 - Dec 2025 (4 years 6 months)

Managed 80–120 daily client interactions via email, live chat, and phone, maintaining a 4+ star CSAT rating while responding to requests same-day (under 3 hours on average). Maintained client databases with near-zero error rates, prioritized/escalated complex issues in Zendesk-style workflows, and supported 10–15 staff for consistent service delivery.

Customer Support Ticket Resolution Live Chat Support Data Entry CRM Systems SevDesk Concepts Conflict Resolution CSAT

Volunteer Counsellor

AGLT Summer Camp

Jun 2017 - Aug 2017 (2 months)

Provided empathetic communication and emotional support to children during a summer camp period. Facilitated group activities and supported conflict resolution in high-energy, high-pressure situations.

Empathetic Emotional Support Group Facilitation Conflict Resolution Active Listening Child Support De escalation

Volunteer

Romanian Red Cross

Jan 2015 - May 2017 (2 years 4 months)

Supported vulnerable individuals through active listening and direct assistance, maintaining calm and professional communication under pressure. Managed high-pressure situations while prioritizing safety, empathy, and effective resolution.

Active Listening Empathy Professional communication Conflict Resolution Attention To Detail Team Coordination

Education

Degrees, certifications, and relevant coursework

Centre of Excellence for Youth

Certificate, Entrepreneurial Competencies

2022 -

Earned a Certificate in Entrepreneurial Competencies (2022) covering leadership, adaptability, and strategic thinking. Completed training involving team project coordination and ownership.

University of Bucharest

Bachelor's Degree, Mathematics & Computer Science

2018 - 2021

Completed a Bachelor’s Degree in Mathematics & Computer Science at the University of Bucharest (2018–2021), building skills in logic, analysis, and technical systems. Developed strong attention to detail and data management capabilities.