Bianca Statler
@biancastatler
Customer service representative with strong communication and problem-solving skills.
What I'm looking for
I am a dedicated customer service representative with medium experience in providing exceptional support to clients. My journey began at CGS in Brașov, where I honed my skills in addressing customer inquiries and resolving issues effectively. I believe that empathy and active listening are crucial in understanding customer needs, which has allowed me to maintain a positive image for the organizations I represent.
During my time at Sykes, I further developed my ability to handle high call volumes while ensuring that each customer feels valued and understood. My experience in various European projects has also enriched my teamwork and communication skills, enabling me to collaborate effectively in diverse environments. I am now eager to leverage my skills in a new role that values customer satisfaction and fosters professional growth.
Experience
Work history, roles, and key accomplishments
Customer Service Representative
SYKES
Jan 2021 - Mar 2021 (2 months)
Provided phone support by answering inbound customer requests regarding services, products, and billing. Demonstrated sensitivity towards customer needs and maintained effective relationships with colleagues and clients.
Client Advisor with English
CGS
Jul 2020 - Dec 2020 (5 months)
Engaged with clients via phone, following call center scripts to evaluate problems and provide solutions. Assisted clients with technical issues and promoted products and services.
Education
Degrees, certifications, and relevant coursework
Coventry University
Bachelor of Arts, Architecture
2017 - 2020
Studied Technical Design for Architecture, focusing on the principles of architectural design, technical drawing, and project management.
The Fine Arts High School „Hans Mattis-Teutsch”
High School Diploma, Fine Arts
2013 - 2017
Completed high school education with a focus on fine arts, developing skills in various artistic disciplines and techniques.
Scoala Generala Numarul 2
Middle School Diploma, General Education
2009 - 2013
Completed middle school education, acquiring foundational knowledge in various subjects and developing essential skills.
Availability
Location
Authorized to work in
Job categories
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