BS
Open to opportunities

Bianca Statler

@biancastatler

Customer service representative with strong communication and problem-solving skills.

Romania

What I'm looking for

I am looking for a role that values customer service excellence and offers growth opportunities.

I am a dedicated customer service representative with medium experience in providing exceptional support to clients. My journey began at CGS in Brașov, where I honed my skills in addressing customer inquiries and resolving issues effectively. I believe that empathy and active listening are crucial in understanding customer needs, which has allowed me to maintain a positive image for the organizations I represent.

During my time at Sykes, I further developed my ability to handle high call volumes while ensuring that each customer feels valued and understood. My experience in various European projects has also enriched my teamwork and communication skills, enabling me to collaborate effectively in diverse environments. I am now eager to leverage my skills in a new role that values customer satisfaction and fosters professional growth.

Experience

Work history, roles, and key accomplishments

SY

Customer Service Representative

SYKES

Jan 2021 - Mar 2021 (2 months)

Provided phone support by answering inbound customer requests regarding services, products, and billing. Demonstrated sensitivity towards customer needs and maintained effective relationships with colleagues and clients.

CG

Client Advisor with English

CGS

Jul 2020 - Dec 2020 (5 months)

Engaged with clients via phone, following call center scripts to evaluate problems and provide solutions. Assisted clients with technical issues and promoted products and services.

Education

Degrees, certifications, and relevant coursework

Coventry University logoCU

Coventry University

Bachelor of Arts, Architecture

2017 - 2020

Studied Technical Design for Architecture, focusing on the principles of architectural design, technical drawing, and project management.

TM

The Fine Arts High School „Hans Mattis-Teutsch”

High School Diploma, Fine Arts

2013 - 2017

Completed high school education with a focus on fine arts, developing skills in various artistic disciplines and techniques.

S2

Scoala Generala Numarul 2

Middle School Diploma, General Education

2009 - 2013

Completed middle school education, acquiring foundational knowledge in various subjects and developing essential skills.

Tech stack

Software and tools used professionally

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Bianca Statler - Customer Service Representative - SYKES | Himalayas