Hadasa Fazakas Andrasi
@hadasafazakasandrasi
Customer support and quality assurance at Concentrix Romania, reviewing support emails and moderating social media content.
RomaniaWhat I'm looking for
At Concentrix Romania, I supported Hungarian-speaking customers by phone and email, responded to Instagram messages, and managed Facebook comments. I also used SAP GUI to verify order details and handled social media back-office administration in Microsoft Excel.
On short-term assignments, I reviewed and scored customer support emails as a Team Coach and helped with training and onboarding. I’m open to full-time remote work from Romania and flexible shifts.
Experience
Work history, roles, and key accomplishments
Family Business Support
Family Business
Jan 2022 - Dec 2026 (4 years 11 months)
Supported a family business while raising children and continued independent learning in AI-assisted customer support tools and chatbot demonstrations.
Customer Service Representative
Concentrix Romania
Jan 2019 - Dec 2022 (3 years 11 months)
Supported Hungarian-speaking customers via phone and email, handling approximately 40–50 contacts per shift. Reviewed and approved social media content and performed back-office administration in Microsoft Excel.
Education
Degrees, certifications, and relevant coursework
Sapientia Hungarian University of Transylvania
Bachelor of Arts, Translation and Interpretation
2017 - 2020
BA in Translation and Interpretation with pedagogical training, completed in 2020.
Bocskai István Theoretical High School
High School Diploma, General Studies
High school diploma from Bocskai István Theoretical High School.
Tech stack
Software and tools used professionally
Availability
Location
RomaniaAuthorized to work in
Salary expectations
Job categories
Interested in hiring Hadasa?
You can contact Hadasa and 90k+ other talented remote workers on Himalayas.
Message HadasaGet matched with your dream remote job
Sign up now and join over 250,000+ remote workers who receive personalized job alerts, curated job matches, and more for free!
