I’m looking for a remote role where I can use structured issue triage, accurate data verification, and documentation skills to support users consistently—within clear processes, shift schedules, and a team that values confidentiality and quality
Илья _-_
@ofekt
Detail-oriented customer support professional focused on accurate triage and process-driven resolution.
What I'm looking for
I’m a Customer Support Representative who stays calm under pressure and resolves issues with a system-first method: identify → verify → fix/route → prevent. I bring high-accuracy verification habits and strong written communication to every interaction.
In my recent work, I handled sensitive, high-volume information with strict confidentiality and process rules. I conducted structured interviews, verified socio-economic data, and ensured consistency across records under deadlines.
Earlier, I supported remote operations by building and maintaining documentation, templates, and checklists to improve workflow consistency. I’m comfortable with remote collaboration and disciplined execution across shift schedules, always aiming to reduce repeat issues through better process.
Experience
Work history, roles, and key accomplishments
Enumerator & Field Data Coordinator
Center for Comparative Migration Studies (UNHCR Romania)
Jan 2024 - Jan 2025 (1 year)
Conducted structured interviews and processed high volumes of information with strict accuracy requirements. Verified socio-economic data for consistency across records while handling sensitive personal information under confidentiality rules.
Operations & Documentation Support
Operations & Documentation Support
Jan 2023 - Jan 2024 (1 year)
Built and maintained structured documentation, templates, and checklists to support operational workflows. Improved consistency of routine processes through clear instructions and quality checks while enabling timely, accurate reporting.
Education
Degrees, certifications, and relevant coursework
Dnipro State University
Bachelor, law enforcement activity
2022 - 2026
Grade: 5
Activities and societies: law enforcement activity
Studied at Dnipro State University;
Tech stack
Software and tools used professionally
Availability
Location
Salary expectations
Job categories
Skills
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