Alexandra Stănculea

I’m a dynamic, results-driven customer service professional with a strong foundation in customer service and sales, using exceptional communication and language skills to improve customer experience. I’m comfortable handling complaints, de-escalating conflicts, and staying resilient under pressure.

In my current role at United Call Centers, I support seamless operations through technical support, payment processing, and order management. I rely on strong customer interaction, product knowledge, CRM practices, and Salesforce.com to guide customers effectively through onboarding and issue resolution.

Previously, as a Technical Support Agent at CGS (Computer Generated Solutions), I provided technical support to resolve issues involving services and devices. I also supported sales inquiries and account information, and I worked with cross-functional teams to streamline support processes and improve efficiency.

I bring continuous improvement to every interaction—actively receiving feedback and applying it to strengthen outcomes. I’m also grounded by an education in English Language and Literature, which fuels my clarity in both spoken and written communication.