Open to opportunities

Elsie Spencer

@elsiespencer

Customer support professional and tech-savvy problem-solver delivering accurate information and reliable client outcomes.

Romania

Message

What I'm looking for

I’m looking for a customer-focused role where I can use clear communication, CRM/Excel accuracy, and strong problem-solving to resolve issues quickly—and where I can grow into QA Testing by applying careful attention to detail and structured troubleshooting.

I’m a customer-focused, tech-savvy professional with experience in customer support, client communication, and administrative operations. In call-center and remote roles, I relayed real-time updates to clients and transport hubs, maintained operational schedules in Microsoft Office (especially Excel), and coordinated with multiple stakeholders to ensure information was recorded and distributed accurately.

I’m known for attention to detail, troubleshooting, and keeping communication clear under fast-paced conditions—while also handling sensitive financial situations through negotiation and conflict resolution. I’m seeking a role in Customer Support or QA Testing where I can apply my communication skills, problem-solving mindset, and enthusiasm for improving customer experiences.

Experience

Work history, roles, and key accomplishments

Customer Information Officer

Ascensos

Dec 2024 - Jun 2026 (1 year 6 months)

Relayed real-time delay and schedule updates to clients and transport hubs, ensuring accurate communication across multiple stakeholders. Maintained and updated operational schedules in Microsoft Office/Excel and supported efficient information recording and distribution in a fast-paced call-center environment.

Customer Support CRM Systems Microsoft Excel Stakeholder Management Attention To Detail Problem Solving Data Entry Documentation Management

Customer Support Officer

Premier Pro Management

May 2024 - Nov 2024 (6 months)

Supported American clients across complex financial matters by gathering and reviewing financial information and explaining available options. Negotiated debt settlements and repayment arrangements on behalf of clients while maintaining professional relationships with banks, attorneys, and accountants.

Customer Support Client Communication Conflict Resolution Account Management Documentation Management Problem Solving Data Collection Stakeholder Management