Open to opportunities

Vlad Armășelu

@vladarmelu

Message

Dedicated customer support professional with 5+ years of experience.

Romania

Message

What I'm looking for

I am looking for a role that values exceptional customer experiences and offers opportunities for growth.

I am a dedicated customer support professional with over five years of experience in delivering outstanding service and building lasting relationships. My expertise lies in managing customer inquiries through various channels, resolving issues efficiently, and consistently exceeding expectations. I am fluent in French and proficient in English, allowing me to work effectively with diverse, global clients.

Currently, I serve as a Senior Process Associate at Genpact Romania, where I lead a customer-focused debt recovery process for French and English-speaking clients. My role involves fostering customer retention through effective communication and problem-solving strategies. Additionally, I founded an electric longboard training business, engaging over 350 participants within two years and enhancing brand visibility through targeted social media campaigns.

Throughout my career, I have developed a strong technical skill set, including experience with various remote collaboration tools and methodologies. I am passionate about providing exceptional customer experiences and am eager to contribute to a dynamic and fast-growing team.

Experience

Work history, roles, and key accomplishments

Current

Founder & Instructor

Current

e-Sk8 Brașov SRL

Jan 2023 - Present (2 years 4 months)

Established and scaled an electric longboard training business, engaging over 350 participants within two years. Designed customer onboarding processes and community events to enhance engagement.

Business Development Customer Engagement Social Media Marketing Event Planning Community Building

Current

Senior Process Associate

Current

Genpact Romania

Jan 2024 - Present (1 year 4 months)

Leading a customer-focused debt recovery process for French and English-speaking clients, ensuring volume, compliance, and operational efficiency. Fostering customer retention through effective communication and problem-solving strategies.

Customer Support Compliance Problem Solving Communication Customer Retention French English

Software Trainer

Arvato Services LLC

Aug 2020 - Jan 2021 (5 months)

Delivered comprehensive software training for post-merger teams, reducing onboarding time by 30%. Created user-friendly training materials, improving team adoption of new tools.

Training Onboarding Documentation User Experience Software

Quality Assurance Representative

Arvato Services LLC

May 2019 - Aug 2020 (1 year 3 months)

Conducted quality audits to enhance customer support workflows and improve service standards. Developed support documentation, leading to a 25% increase in team productivity.

Quality Assurance Auditing Documentation Productivity Customer Support

Automotive Technical Representative

Altran Romania

Jan 2020 - Jan 2023 (3 years)

Delivered Level 1 technical support for Stellantis repair technicians, resolving system-wide vehicle issues efficiently. Documented diagnostics processes to improve troubleshooting efficiency and customer satisfaction.

Technical Support Troubleshooting Documentation Customer Satisfaction Compliance

Technical Support Representative

Teleperformance Romania

Sep 2018 - Jan 2019 (4 months)

Provided in-depth technical support for video game users across Windows, macOS, Android, and iOS platforms. Maintained a 90% satisfaction rate by ensuring seamless resolutions.

Technical Support Customer Satisfaction Troubleshooting Communication

Project Manager (Volunteer)

AIESEC in Brașov

Jan 2018 - Feb 2018 (1 month)

Planned and executed social initiatives, successfully leading two teams to achieve impactful outcomes.

Project Management Team Leadership Planning

Education

Degrees, certifications, and relevant coursework

Transilvania University of Brașov

Bachelor's Degree, Management and Business Administration

2015 - 2018

Completed a Bachelor's Degree in Management and Business Administration with a focus on English language instruction, equipping me with essential skills in business management and administration.

Andrei Șaguna National College

College Diploma, Natural Sciences

2009 - 2013

Achieved a College Diploma in Natural Sciences with a bilingual focus in French studies, providing a strong foundation in scientific principles and bilingual communication.