Denisa Ilie
@denisailie
I resolve technical support tickets and customer issues remotely using SAP, CRM systems, and accurate documentation.
RomaniaWhat I'm looking for
At CGS Romania, I managed end-to-end technical support tickets and customer inquiries remotely, using SAP and CRM software to troubleshoot household appliances and process replacements accurately.
I've also supported customers at Decathlon through product recommendations and retail operations, and worked in fast-paced hospitality at Hard Rock Cafe. As an engineering student, I bring practical communication, independent problem-solving, data accuracy, and a quick ability to learn new digital workflows.
Experience
Work history, roles, and key accomplishments
Customer Support Representative
CGS Romania
Apr 2024 - Jul 2025 (1 year 3 months)
Managed end-to-end technical support tickets, customer inquiries, and issue resolutions using SAP and CRM software. Quickly identified and resolved technical issues with household appliances through guided troubleshooting.
Education
Degrees, certifications, and relevant coursework
Universitatea Petrol-Gaze din Ploiești
Engineering, Economic Engineering in the Mechanical Field
2025 -
Pursuing a degree in Economic Engineering in the Mechanical Field.
Tech stack
Software and tools used professionally
Availability
Location
RomaniaAuthorized to work in
Job categories
Interested in hiring Denisa?
You can contact Denisa and 90k+ other talented remote workers on Himalayas.
Message DenisaGet matched with your dream remote job
Sign up now and join over 250,000+ remote workers who receive personalized job alerts, curated job matches, and more for free!
