At C.G.S. Brașov, I handle customer inquiries through chat and email, writing clear, grammatically correct responses tailored to each person.
I identify customer needs, provide accurate information, and present relevant products or services. I also investigate technical issues and follow established procedures.
When conversations become difficult, I listen to customer concerns, address objections, and keep communication calm and focused on solutions.
I’m studying for a Bachelor's Degree in Social Work at Faculty of Sociology and Communication, Transilvania University of Brașov. My other experience includes volunteering with Save the Children Organization (Salvați Copiii) and a 90-hour practical internship at Crystal Children Center (Centrul Copiii de Cristal).
