Open to opportunities

Alexandru User

@alexandruuser1

Message

I've supported customers through call-center operations using CRM and Zendesk.

Romania

Message

What I'm looking for

I'm looking for a role where I can support customers, contribute reliably to a collaborative team, and apply my communication, organization, and quick-learning abilities.

I've worked in customer support at Teleperformance in Bucharest, handling customer relations and call-center responsibilities for six months.

I use CRM and Zendesk to support customer service and satisfaction, and I bring communication, multitasking, attention to detail, and the ability to work under pressure. I integrate easily into teams and value collaboration, communication, and mutual support among colleagues.

My studies in Electronics, Telecommunications and Information Technology strengthened my ability to learn quickly and complete tasks rigorously. I'm fully available for work and bring a disciplined, responsible approach to assigned responsibilities.

Experience

Work history, roles, and key accomplishments

Customer Support

Teleperformance

Jul 2024 - Dec 2024 (5 months)

Provided customer support and handled client relations in a call center environment for six months. Developed skills in CRM, customer service, and customer satisfaction.

CRM Customer Support Customer Service Zendesk Customer Relationship Management Customer Satisfaction

Education

Degrees, certifications, and relevant coursework

Colegiul National Grigore Moisil

High School Diploma, Mathematics and Computer Science

2017 - 2021

Completed high school with a focus on mathematics, computer science, and intensive English, developing strong interests and knowledge in these areas.

Universitatea Politehnica din București

Electronics, Telecommunications and Information Technology

Completed two years of university studies in Electronics, Telecommunications, and Information Technology, gaining a solid theoretical foundation before pausing for personal and financial reasons.