Open to opportunities

Mirian Ajaero

@mirianajaero

Message

Customer Service Representative focused on resolving customer issues and building satisfaction through Zendesk and CRM.

Nigeria

Message

What I'm looking for

I’m looking for a customer-focused role where I can use Zendesk and CRM to resolve issues quickly, manage accounts accurately, and maintain high satisfaction through clear communication, empathy, and measurable performance goals.

I’m a dedicated Customer Service Representative with experience supporting customers through email, live chat, phone, and in-person channels. I’m known for resolving customer concerns, managing customer accounts, and delivering exceptional customer experiences—even in fast-paced environments.

In my current role, I respond to inquiries professionally and on time, resolve complaints and service requests, and ensure accurate customer information through careful account management. I investigate and troubleshoot problems, escalate complex issues appropriately, and follow up to ensure resolution while meeting performance targets for response times, issue resolution, and customer satisfaction.

Before this, I supported certification and licensing work as a Desk Officer, maintaining accurate records and preparing daily, weekly, and monthly application reports. I also coordinated printing and issuance of approved certificates, prepared meeting minutes, and communicated application requirements and status updates to applicants.

Earlier, I worked as a Sales Representative where I achieved and exceeded monthly sales and performance targets while recommending products based on customer needs. I also served as a Corps Liaison Officer & Subject Teacher (NYSC), identifying student performance gaps, delivering targeted lessons, coordinating communications and community development activities, and strengthening information flow.

Experience

Work history, roles, and key accomplishments

Current

Customer Service Representative

Current

DCS Africa

Feb 2025 - Present (1 year 4 months)

Handled customer inquiries via email and live chat, resolving complaints and service requests while maintaining high customer satisfaction. Managed and updated customer accounts, investigated issues, and escalated complex cases to ensure timely resolution.

Customer Service Support Email Support Live Chat Support Zendesk CRM Systems Customer Account Management Complaint Resolution Escalation Management Troubleshooting Customer Retention

Desk Officer

NiCFoST

Jul 2022 - Dec 2024 (2 years 5 months)

Assisted food professionals with certification and licensing applications by maintaining accurate records and preparing regular application reports. Coordinated certificate and license issuance, documented meeting minutes, and communicated application requirements and status updates to applicants.

Licenses Certifications Record Management Report Writing Documentation Control Meeting Minutes

Sales Representative

MarkCalthers Consulting Ltd

Nov 2020 - Feb 2022 (1 year 3 months)

Supported customers via phone, email, and chat by providing accurate information and resolving complaints professionally. Recommended products based on customer needs, maintained CRM-based customer records, and consistently achieved and exceeded monthly sales targets.

Sales Support Recommendations Phone Support Email Chat Support CRM Data Entry Complaint Handling Customer Relationship Management

Liaison Officer & Subject Teacher

Joeben International Academy Corps

Aug 2019 - Jul 2020 (11 months)

Served as a subject teacher by identifying student performance gaps, delivering additional lessons, and providing academic support based on monitored progress. Coordinated as Corps Liaison Officer by managing communications and meetings between corps members and NYSC/Local Government officials and supporting administrative processes.

Performance Monitoring Academic Support Meeting Coordination Administrative Support Communication