Open to opportunities

Joy Are

@joyare

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Dedicated Customer Service Representative with strong communication skills.

Nigeria

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What I'm looking for

I am looking for a role that values customer satisfaction and offers opportunities for professional growth.

I am a dedicated and empathetic Customer Service Representative with extensive experience in delivering high-quality support in fast-paced environments. My ability to resolve customer issues efficiently and professionally has been key to ensuring customer satisfaction and loyalty. I excel in handling both inbound and outbound communications, managing CRM systems, and collaborating with cross-functional teams.

Throughout my career, I have been recognized for my strong communication skills, attention to detail, and proactive problem-solving approach. Currently, I work as a Customer Support Agent at Moniepoint, where I provide prompt and accurate solutions to customer difficulties, build sustainable relationships, and guide customers on product usage. My previous roles have further honed my skills in customer relations, administration, and education.

Experience

Work history, roles, and key accomplishments

Current

Customer Support Agent

Current

Moniepoint

Jan 2023 - Present (2 years 5 months)

Provided prompt and accurate solutions to customer difficulties, ensuring high satisfaction. Maintained detailed records of customer interactions, processed accounts, and filed documents efficiently.

Customer Service CRM Systems Problem Solving Communication Customer Relationship Management Product Support

Tutor

Lead Word International Academy

Jan 2022 - Dec 2023 (1 year 11 months)

Ensured professional instruction and timely completion of lessons for pupils. Developed subject lesson notes and aligned educational materials with lesson plans.

Lesson planning Classroom Management Teaching Curriculum Development

Administrative Officer

Yekods Service Limited

Jan 2019 - Dec 2019 (11 months)

Managed documentation of events and special schedules, handling customer inquiries and liaising with new clients. Collected customer feedback, reported on actions, and promoted services via social networks and direct contact.

Customer Service Documentation Marketing Social Media Marketing

Administrative Assistant

Independent National Electoral Commission

Jan 2017 - Present (8 years 5 months)

Typed reports and planned election sensitization programs for public engagement. Educated the general public on election procedures and voting methods.

Administrative Support Event Planning Public Relations Election Monitoring Public Speaking

Education

Degrees, certifications, and relevant coursework

Ahmadu Bello University

Masters degree, Law Enforcement and Criminal Justice

Currently pursuing a Master's degree in Law Enforcement and Criminal Justice. This program focuses on advanced studies in legal frameworks and criminal justice systems.

University of Ilorin

B.A, History and International Studies

Grade: Second Class Upper Division

Completed a Bachelor of Arts degree in History and International Studies, achieving a Second Class Upper Division. The curriculum provided a comprehensive understanding of historical events and global relations.