Open to opportunities

Oluwatobi Gabriel

@oluwatobigabriel

Message

Customer-focused customer service representative skilled in high-volume support.

Nigeria

Message

What I'm looking for

I seek a role—remote or on-site—where I can leverage customer support expertise, improve first-call resolution, grow professionally, and contribute to a collaborative, service-oriented team.

I am a customer-focused and detail-oriented Customer Service Representative with over three years of hands-on experience delivering high-quality support in fast-paced environments, resolving complex issues, and managing high call volumes while maintaining strong customer satisfaction. I bring proven competency in CRM and ticketing systems, Microsoft Office, data entry, and multi-channel communication, with a track record of improving first-call resolution and processing transactions accurately.

Beyond frontline support, I have leadership experience from coordinating NYSC corps activities and managing community development projects, including drafting proposals and executing outreach initiatives. I am seeking remote or on-site opportunities where I can contribute to customer success, operational excellence, and continuous service improvement.

Experience

Work history, roles, and key accomplishments

Economics Teacher

Flora Azikiwe Model Comprehensive Secondary School

Aug 2024 - Aug 2025 (1 year)

Taught SS2 Economics, prepared students for exams, developed lesson plans and assessments, and served as Head of Corps Members, improving student outcomes and corps coordination.

Lesson planning Assessment Design Classroom Management Student Evaluation Leadership Record keeping

Customer Service Representative

MultiChoice Nigeria

Nov 2021 - Apr 2024 (2 years 5 months)

Delivered high-volume customer support across multiple channels, handling 200+ calls daily and improving first-call resolution while processing refunds and escalations in line with policy.

Customer Support CRM Microsoft Office Data Entry Complaint Handling Multitasking

Industrial Training Student

Olayinka Kehinde & Associate Properties

Oct 2020 - Sep 2021 (11 months)

Assisted with property documentation, valuation support and office administration, improving record accuracy and gaining practical estate management experience.

Office Administration Records Management Communication Team Collaboration

Education

Degrees, certifications, and relevant coursework

Osun State College of Technology, Esa-Oke

Higher National Diploma, Estate Management & Valuation

2021 - 2023

Completed a Higher National Diploma in Estate Management & Valuation with coursework and practical training in property valuation and estate administration.